On-site Support Professional

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

The Opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking an Onsite Support analyst for ourBlumenau SC location in Brazil. As an OSS analyst you will provide deskside IT support for all issues requiring physical intervention. You will support incident resolution by working closely with other IT teams and will act as a representative of the IT organization serving as the primary customerfacing contact for various IT functions.

How Youll Make the Impact

• IT Support and Troubleshooting: Provide technical support for on-site and remote users troubleshooting issues related to printers mobile devices (MFA Wi-Fi email) shared accounts factory PCs network connections and peripherals.
• Device Provisioning and Deployment: Prepare configure and deliver computers and IT equipment in a ready-to-use condition.
• IT Asset and Inventory Management: Manage physical stock perform regular inventory checks and oversee the lifecycle of IT devices and accessories.
• Logistics and Vendor Coordination: Coordinate shipment and movement of devices support third-party technicians and handle warranty cases with OEM vendors.
• End-User and Collaboration Support: Assist users in meeting rooms and collaboration spaces and provide ad-hoc training on common IT topics.
• Documentation Governance and Compliance: Document incidents and solutions follow OSS governance and procedures (Runbooks SOPs) and ensure compliance with internal and external regulations.
• Infrastructure and Facilities Monitoring: Perform regular inspections of computer rooms including temperature air conditioning cabling and overall functionality.
• Information Security and Asset Protection: Identify critical assets implement security measures (e.g. patching) report abnormal system behavior and support cybersecurity initiatives in alignment with global teams.

Your Background

Completed formal education in Information Technology.

Experience in IT support.

Fluent in both local language and English.

Preferred: ITIL 4 and Lean Six Sigma certification

Familiarity with ServiceNow IT Enterprise Platform.

MS Office 365.

Windows operating systems.

Asset Management Tools.

All our job openings are also open to people with disabilities (PwD). The company is open to making workplace accommodations. Apply and take part in our recruitment process to become part of our team!

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.