IT Infrastructure & Application Platform Support Engineer

In a nutshell

As an IT Infrastructure & Application Platform Support Engineer you will be responsible for ensuring the stability deployment support performance and continuous improvement of Eurofins business-critical applications and their supporting infrastructure.

You will act as the primary technical liaison between Application Support Release Management Development and Infrastructure teams ensuring that application infrastructure requirements are delivered within agreed timelines and according to ITIL standards. The role combines infrastructure operations application deployment cloud administration automation and production support across on-premises and Azure-hosted environments.

Where will you be based and what business will you support

Based in Belo Horizonte Brazil; you will join a globally distributed team and  organization to support a technology stack including .NET applications IIS Windows and Linux servers Azure services SQL Server databases containers CI/CD platforms and automation tools while driving operational excellence and continuous service improvement.

How can you help us

you will work on the following areas:

Application Deployment & Release Management to:

• Implement and support application deployments using manual and automated deployment processes.
• Ensure all releases are delivered according to approved change management procedures.
• Provide technical support before during and after production deployments.
• Collaborate with Release Managers to ensure successful implementation of releases with minimal service disruption.
• Maintain deployment documentation standards and operational procedures.
• Meet approved deployment schedules while ensuring quality and reliability.

Infrastructure & Platform Administration to:

• Administer and maintain IIS web servers -based applications.
• Configure and manage websites bindings SSL certificates authentication methods application pools virtual directories and worker processes.
• Manage Windows Server environments (and 2025).
• Support Linux-based systems and associated web platforms where required.
• Work with Azure cloud services including infrastructure and application platform services.
• Support containerized environments using Docker Docker Compose and Kubernetes.
• Ensure infrastructure requirements for applications are delivered within agreed SLAs.

Production Support & Incident Management to:

• Monitor application and infrastructure health using enterprise monitoring platforms.
• Proactively identify troubleshoot and resolve infrastructure and application-related issues.
• Participate in major incident bridges and drive technical issue resolution to closure.
• Coordinate with infrastructure teams such as Network Database Administration Storage Backup Monitoring Security and Operations.
• Provide Level 2 technical support for production environments.
• Conduct root cause analysis and contribute to problem management activities.

Database & Application Support to:

• Support Microsoft SQL Server environments and coordinate with Database Administrators for performance optimization and issue resolution.
• Assist with SQL maintenance troubleshooting and basic development activities.
• Troubleshoot application performance issues involving IIS databases cloud services and integrations.
• Support Azure-hosted application components including Azure Functions and related platform services.

Automation DevOps & Continuous Improvement to:

• Automate operational activities using PowerShell Python Bash or other scripting languages.
• Design maintain and improve CI/CD pipelines and deployment automation.
• Work with tools such as Azure DevOps Octopus Deploy Jenkins and related DevOps platforms.
• Contribute to Infrastructure-as-Code initiatives using Terraform.
• Identify opportunities for process optimization standardization and infrastructure improvement.
• Support transformation and infrastructure modernization initiatives.

Service Management & Collaboration to:

• Act as the main point of contact for application teams regarding infrastructure requirements.
• Work closely with Business Analysts Application Support teams Release Managers Developers and Infrastructure teams.
• Ensure compliance with ITIL processes including Incident Problem Change and Service Request Management.
• Participate in technical reviews outage calls project meetings and operational governance activities.
• Support infrastructure projects and organizational strategic programs as required.

Qualifications :

Are you our kind of extraordinary

You have:

•  
• Minimum 5 years of experience in Infrastructure Operations Technical Support Application Platform Support or Production Support environments.
• Experience supporting enterprise Microsoft technologies -based applications.
• Experience working within ITIL-driven operational environments.
• Bachelors or Masters degree in Computer Science Information Technology Engineering or a related discipline; or equivalent professional experience.
• Strong analytical and troubleshooting skills.
• Ability to think critically and solve complex technical problems.
• Strong customer-service orientation.
• Excellent organizational and prioritization skills.
• High attention to detail and commitment to quality.
• Ability to work effectively in a fast-paced production environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Proactive mindset focused on continuous improvement and automation.
• Willingness to support planned maintenance activities and occasional out-of-hours work when required.

Technical Skills

Infrastructure & Operating Systems

• Strong knowledge of Windows Server ().
• Good knowledge of Linux administration.
• Strong understanding of infrastructure networking and operational support concepts.

Web & Application Platforms

• Strong expertise in IIS administration.
• Knowledge of Nginx and Tomcat is desirable.
• Strong understanding application hosting and support.
• Experience troubleshooting and deployment-related issues.

Cloud Technologies

• Good experience with Microsoft Azure.
• Knowledge of Azure PaaS and SaaS services.
• Azure certification is considered an advantage.

Database Technologies

• Microsoft SQL Server 2017 and above.
• SQL administration maintenance and troubleshooting.
• Basic SQL development knowledge.

DevOps Automation & IaC

• Experience with PowerShell Python and Bash scripting.
• Experience with Azure DevOps and TFS.
• CI/CD pipeline implementation and support.
• Infrastructure as Code using Terraform.
• Knowledge of Jenkins and deployment orchestration tools.

Containers & Orchestration

• Docker and Docker Compose.
• Kubernetes administration and support.

Monitoring & Service Management

• Experience with monitoring tools such as:
  • SolarWinds
  • Grafana
  • Site24x7
  • Azure Monitor
• Experience with ticketing systems such as:
  • BMC Helix
  • Jira
  • ServiceNow

What else should I know

The following are an advantage:

• ITIL Foundation Certification
• Microsoft Azure Administrator Associate
• Microsoft Windows Server Certification
• Kubernetes or Container Administration Certifications
• Terraform Associate Certification
• Experience in global or geographically distributed organizations. 

Additional Information :

What do we offer

• Stable employment - a company that is a leader in its field.
• Package of necessary tools for work - phone laptop.
• Opportunities for development.
• Work in an international company.
• Work in hybrid mode - 4 days of work from the office each week.

We support your development! Do you feel like you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity! As an Equal Opportunity Employer the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Find out more on our Careers page: description:Eurofins Scientific is an international network of independent life sciences companies providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In under 40 years Eurofins has grown from one laboratory in Nantes France to over 65000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1000 independent companies across 59 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

The Eurofins network generated EUR 7.296 billion revenues in FY 2025 and has been one of the fastest growing listed European companies for almost three decades.

Remote Work :

No

Employment Type :

Full-time