Workplace Risk Account Director

Join WTW as a Workplace Risk Account Director and lead a diverse portfolio of clients delivering strategic workers compensation and return-to-work solutions that protect people and improve business performance. Youll combine technical expertise commercial insight and data-driven thinking to strengthen client outcomes grow accounts and coach Account Executives. This is an opportunity to make a meaningful impact within a supportive collaborative global organisation.

Role Purpose: Manage and grow a defined portfolio of Workplace Risk clients. Ensure consistent highquality service delivery provide technical expertise and coach Account Executives.

Portfolio Management

• Oversee delivery of all WC/ORTW services across assigned clients.
• Maintain service cadence: review meetings quarterly reporting operational checkins.
• Manage escalations and ensure service issues are resolved.

Technical Leadership

• Provide multijurisdictional WC guidance to AEs and clients.
• Qualityassure claims documentation and technical outputs.
• Identify systemic issues and implement portfoliolevel improvements.

Client Leadership

• Act as primary client contact for operational and midlevel strategic engagement.
• Deliver proactive insights on claims trends premium impact and performance.

Commercial Responsibilities

• Manage project revenue allocations forecasting and scope variations.
• Support tender responses proposals and renewals.
• Mitigate fee leakage and ensure project profitability.

Team Coaching

• Manage project revenue allocations forecasting and scope variations.
• Support tender responses proposals and renewals.
• Mitigate fee leakage and ensure project profitability.

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Technical Competencies

Workers Compensation Technical Expertise
Strong multijurisdictional knowledge and the ability to coach others.
Identifies systemic issues across a portfolio and provides technical guidance to AEs.
Applies early intervention and premium mitigation strategies for key clients.
Reviews and qualityassures technical outputs.

ORTW / Injury Management Service Delivery
Delivers daytoday ORTW activities including RTW plans insurer liaison progress calls documentation.
Oversees ORTW program performance for assigned accounts.
Ensures all deliverables meet scope timeliness and insurer expectations.
Partners with operational managers to resolve complex barriers or disputes.
Coaches AEs on best practice injury management.

Client Relationship & Stakeholder Management
Primary daytoday contact for a portfolio.
Manages expectations designs service schedules and coordinates multidisciplinary teams.
Handles midlevel escalations and ensures client satisfaction.

Commercial & Financial Acumen
Manages allocation upland entries scope changes and proposal support.
Identifies fee leakage risks and ensures profitability of accounts.
Prepares inputs for renewals and proposals.

Data Analytics & Reporting
Interprets premium and claims data trends identifying actionable insights.
Oversees client dashboards and reporting quality.
Uses advanced data tools (ACP diagnostics performance reviews).

Communication & Influence
Confident structured communicator; manages difficult conversations.

Collaboration & Team Leadership
Coaches junior staff; facilitates knowledge sharing.

Problem Solving & Critical Thinking
Diagnoses patterns across a portfolio; implements improved processes.

Planning Prioritisation & Autonomy
Manages multiple accounts deadlines scopes and priorities with autonomy.

Innovation & Continuous Improvement
Leads service enhancement projects improves quality identifies automation opportunities.

Growth Mindset
Proactively identifies growth opportunities (cross-sell additional services prospects). Actively support Business Solutions to pursue and successfully secure new engagements and projects.

At WTW we believe that a culture of inclusion and diversity is critical to our business. Its not a separate initiative rather its fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender nationality disability age marital/parental status ethnicity gender identity and sexual orientation. We welcome applications from people from all backgrounds.
In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email