Workforce Planner Rostering
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Job Summary
Workforce Planner Rostering National Networks Plus (NNP)
Location: Geebung QLD Full-Time in the Office Monday to Friday
Our business is growing! Are you a master of logistics with a passion for connecting people to meaningful work National Networks Plus (NNP) a trusted not-for-profit staffing agency in aged care Home Care and Community services is looking for a Workforce Planner Rostering to join our dynamic scheduling team.
If youre someone who communicates clearly and loves a fast-paced environment where every shift filled matters we want to hear from you.
About the Role
As a Workforce Planner Rostering you will be the frontline contact for clients and staff ensuring shifts are filled efficiently and effectively.
Youll play a key role in supporting NNPs service delivery by creating well-coordinated rosters responding to urgent client needs and providing a positive experience for both clients and staff.
This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.
- Act as the main point of contact for client roster and staffing requests.
- Coordinate rosters for Community (Disability & Youth) Aged Care and Home Care services using best practice staffing strategies.
- Respond swiftly to last-minute changes cancellations and emergency staffing needs.
- Liaise with staff and clients via phone email and SMS to ensure clear timely communication.
- Maintain a professional and courteous approach in all interactions to build strong ongoing relationships.
- Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
- Complete handovers maintain accurate documentation and escalate any concerns as required.
- Support general office operations and assist with phones emails and administrative tasks as needed.
- Contribute to WHS compliance and continuous improvement of rostering processes.
- Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.
- Strong interpersonal and communication skills phone and written.
- High attention to detail and the ability to multitask under time pressure.
- A client-first mindset and passion for delivering great service.
- Organised solution-focused and reliable in managing competing priorities.
- Tech-savvy comfortable using scheduling systems emails and SharePoint.
- Ability to remain calm and proactive in a fast-paced ever-changing environment.
- Experience working in administration
- Previous experience in rostering scheduling or workforce coordination a benefit but not essential
- Not-for-Profit salary packaging take home more with tax-free benefits!
(Were proud to be the only agency of our kind in Australia offering this.) - Monday to Friday hours enjoy your weekends!
- Free On-site parking
- Allocated Day Off (ADO) each month
- Day off on your birthday
- Friendly supportive close-knit team culture
- Ongoing training and development in a meaningful sector
