WFH Live Chat Customer Support Agent — PTFT

E Moto USA is seeking an Entry Level Live Chat Customer Support Agent to join our customer experience team in Ascot Vale. This remote position is available on a part-time basis offering the flexibility to work from home while supporting customers across Australia. As a Live Chat Customer Support Agent you will be the first point of contact for customers seeking quick friendly and accurate assistance through our online chat platform.

In this entry level remote role you will help customers with product questions order updates and general enquiries ensuring every interaction reflects the high standards of service E Moto USA is known for. You will work closely with our support and operations teams using live chat tools to resolve issues in real time and create positive customer experiences that build loyalty and trust.

This part-time position offers an hourly salary range of $25 - $45 AUD with flexible scheduling suited to candidates based in Ascot Vale and surrounding areas who are looking for a work-from-home customer support opportunity.

• Respond to customer enquiries promptly and professionally through live chat
• Provide accurate information about products orders shipping and services
• Resolve customer issues and complaints with patience and empathy
• Escalate complex or unresolved matters to the appropriate team members
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to confirm that issues have been resolved
• Meet response time and customer satisfaction targets
• Collaborate with colleagues to share knowledge and improve support processes
• Stay up to date with products promotions and company policies
• Identify recurring customer concerns and report them to supervisors
• Uphold company guidelines and brand voice in every chat conversation
• Participate in training sessions to build product and service knowledge

• Entry level position; prior customer service experience is an advantage but not required
• Excellent written communication skills in English
• Comfortable using live chat software and basic computer applications
• Strong typing speed and accuracy
• Reliable internet connection and a suitable remote work environment
• Ability to multitask and manage multiple chat conversations at once
• Strong attention to detail and problem-solving skills
• Friendly patient and professional demeanor
• Ability to work independently with minimal supervision
• Availability to work part-time hours including possible evenings or weekends
• Must be located in or able to work from Ascot Vale