Warmline Volunteer Supporter Fairfield

About the opportunity

ListenWell is one of the pioneering peer-led telephone support services in Victoria and a foundational program of Wellways emphasising the value of lived experience and fostering genuine connections within the community. Warmline is a 100% peer-led service supported by coordinators and team members who bring their own lived and living experiences of mental health challenges.

ListenWell provides individuals in the community as well as participants from across Wellways with compassionate non-judgemental peer support. Volunteers offer a safe space to connect with someone who genuinely understands the realities of living with mental health challenges providing emotional support practical referral advice and most importantly a personable and empathetic listening ear.

ListenWell operates from 9 am to 9 pm Monday to Friday (excluding public holidays) offering flexibility to volunteer in a capacity that fits your availability and commitments. Every day is a chance to use your compassion and understanding to positively impact someones mental health journey.

Please click here to download a copy of the volunteer profile to see further details relating to this role.

What do you need

• A passion for mental health advocacy and community support.
• Compassion empathy and strong active listening skills.
• Willingness to commit to a regular volunteer schedule.
• Respect for confidentiality and ethical standards.
• Confidence and comfort using computers and technology.
• Openness to safely share lived experiences to support others on their mental health journey.
• A commitment to practicing self-care and recognising personal limits.
• 100 points of identification
• Evidence of right to work in Australia
• Evidence of or a willingness to undergo a National Police Records Check NDIS Worker Screening Check and Working with Children Check
• NDIS Worker Orientation Module

About Us

Wellways supports inclusivity and were proud that our workplace is a place where everyone can imagine and achieve their goals and reach their fullest potential. This is your opportunity to join a nationally recognised organisation with over 18000 people across 100 sites and gain access to ongoing support and opportunity for career development.

For further information or a confidential discussion about this role please contact:

Cailin Thompson onor Elle Morrison onor Mark Eastwood on

Were passionate about ourwork whichis enjoyable challenging and rewarding.All ofourteamswork toensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments diagnosis or labels.We aim to specifically promote safety and inclusivity for LGBTIQ and First Nations communities.