Voice and Telecommunications Officer Full-time Temporary with a Possibility of Permanency

Classification: Information Technology Officer Class 2
Salary: $102657 - $116592 plus superannuation
Position No: 44155
Directorate: Digital Canberra
Advertised (Gazettal date): 26 August 2026
Contact Officer: Dale Caldwell on or (02)

Details: Are you ready to keep Canberra connected when it matters most

The Emergency Services Agency (ESA) is seeking a skilledVoice and Telecommunications Officerto ensure critical communications systems are reliable secure and ready to perform under pressure.

In this hands-on technical role youll maintain and support voice and telecommunication infrastructure that underpins emergency response across the Territory. From PABX and voice recording systems to audio and telecommunication services youll play a vital part in keeping our frontline teams connected.

In this technical role you will:

• Provide expert support for PABX voice recording and telecommunications infrastructure.
• Diagnose and resolve hardware software and network issues across ESA environments.
• Collaborate with internal teams vendors and stakeholders to ensure reliable ICT services.
• Participate in a 24/7 on-call roster to support critical emergency communications.

What were looking for:

• Experience with voice and telecommunication systems including PABX and audio technologies.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively and deliver high-quality customer-focused support.
• Knowledge of ITIL processes and relevant certifications in electronics or networks (desirable).

This is a unique opportunity to apply your technical expertise in a role that directly supports emergency response and community safety.

We are committed to creating an inclusive environment where people with diverse thoughts lived experience and perspectives can thrive and contribute their unique talents to the ACT Public Service (ACTPS) and ACT community. We encourage Aboriginal and Torres Strait Islander people people with disability people with culturally and linguistically diverse backgrounds veterans younger and older workers and people with diverse genders sexes and sexualities to apply.

Eligibility/Other requirements:

• Qualifications or certifications in Electronics and/or Networks in particular voice services would be desirable.
• A current ACT Government CMTEDD issued Personnel Vetting Program certificate (Baseline clearance equivalent) is required for this position or the ability to obtain and maintain one.
• Drivers license class C is essential.
• Prior to commencing this role a current registration issued under theWorking with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to -Apply for or renew a WWVP registration - Access Canberra

Notes: This is a temporary position available immediately until 30 June 2026 with the possibility of extension up to 12 months and/or permanency.A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

Opportunities for flexible working options could include hybrid working being a combination of working from home designated office based and FlexiSpace working locations across the ACT part-time hours job-sharing flexible start and finish times.

How to apply: Please submit no more than a two-page written response addressing why you are best suited for this position and your Experience against the Professional/Technical Skills and Knowledge Behavioural Capabilities and Compliance Requirements/Qualifications outlined in the Position Description along with a current curriculum vitae and contact details for two referees.

Applications should be submitted via the Apply Now button below.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies programs and services that affect them better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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This is a temporary position available immediately until 30 June 2026 with the possibility of extension up to 12 months and/or permanency.