Visitor & Interpretation Officer

Visitor & Interpretation Officer

Engage with our diverse visitors and share with them stories of our remarkable site! As a Visitor and Interpretation Officer you will be part of a dynamic and passionate team with the opportunity to gain insightful knowledge of our unique museums and houses across the House Museums Portfolio West (Elizabeth Farm and Rouse Hill Estate).

What the opportunity is:

• Employment with Museums ofHistory NSW.
• Guide. Remuneration packageincludes salary ($66347 - $73325 full-time equivalent) employerscontribution to superannuation and annual leave loading.
• Ongoing part-time at 21 hours per week.
• The role will work across westernSydney.
  

What we do

Museums ofHistory NSW brings together a portfolio of iconic museums rich collections andheritage sites the nations oldest archive collection vital recordkeepingservices and expert staff.

We bringhistory to life by sharing the stories of our places and collections. Throughthe State Archives Collection we manage NSWs official documentary heritagesupporting government transparency and the publics right to accessinformation.

These tworoles do not just sit side by side they inform and enrich each other. Bypreserving and making accessible our places collections and archives wecreate opportunities for people to explore the past and better understand theirown place in the world. By supporting lifelong learning and inviting people tocome together we promote civic literacy empathy wellbeing and belonging.

We believethat history belongs to everyone. This is the promise and the purpose of MHNSW.

Museums ofHistory NSW is a state cultural institution established under the Museums ofHistory NSW Act 2022. It is an agency of the NSW Department of CreativeIndustries Tourism Hospitality and Sport (DCITHS).

What youll do with us:

This role will provideexceptional customer service interpretation and information about Museums ofHistory NSWs sites activities and events to enhance visitor experiences andachieve revenue targets from sales.

For more information on the roleplease contact David Key Visitor Services Coordinator viaor

Click here for the role description including the capabilities required forthis role.

What you need to do to apply

To apply you will need to submit the following:

• A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role.
• A current resume listing two referees and
• Respond to the 2 targeted questions (no more than 300 words per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.

What you need to tell us - Targeted questions:

1. This role requires excellent customer service and communication skills in a dynamic ticketing and retail environment to a large range of visitors. Based on the key accountabilities what skills and experience do you bring to the role
2. As well as communicating with museum visitors this role is part of a larger portfolio visitor services team that provides operational support to other business units such Education Venue Hire and other teams across the agency. Tell us about your experience working in teams large and small. How would you describe yourself as a team member

Essential requirements of the role:

• Experience in busy customer service roles.
• Current Working with Children check.
• Current first aid certificate.
• Ability to work a 4-week roster including weekend work and willingness to take on irregular additional shifts and overtime as required.
• Ability to manage lifting carrying standingkneeling and moving around heritage sites both internal and externalenvironments.

Also note:

• For additional resources to help prepare your application and understanding of the process please refer to Applying for a job.
• Our team can provide alternative formats to apply make adjustments to the recruitment process and offer information about workplace adjustments and support networks. If you are a person who requires adjustment and would like to request assistance please contact
• For technical support with your application please
• To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles you need to hold a valid visa giving you permission to work in Australia as required by the role.
• All successful candidates will be required to undergo a criminal record check with NSW Police.
• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
  

Submit your application before the closing date:10am Thursday 30 July 2026.

Diversity and Flexible Working

We are expert keepers and tellers of history and its manystories peoples and cultures. We want to create a team and workplacethat reflects this diversity as well as the diversity in the communities weserve. We know through experience that different ideas perspectives andbackgrounds create a stronger and more creative work environment that deliversbetter more inclusive results and connects our people to our communities toour history and to each other.

Our vision is to support and empower First Nations peoplecommunities and culture and across the sites that we care for we arecommitted to shifting perspectives truth telling and delivering honestreflections on history.
We understand that flexibility means different things todifferent people and are committed to offering flexible work arrangements whereand when possible.

If you are a First Nations applicant who wouldlike to have a yarn about the role or require additional support pleasecontact Dennis Taylor our Manager First Nations Employment & Engagement on0or

Our team can provide alternative formats to apply makeadjustments to the recruitment process and offer information about workplaceadjustments and support networks.

For more information please visit:

Information on adjustments available for the recruitment process.

Thank you for your interest in this role. We look forwardto receiving your application.

Required Experience:

Unclear Seniority