Village Support Officer

Provide support & comfort to our lovely residents by applying your exceptional customer service & hospitable nature to ensure their needs are KeytonWith over 65 villages across Australia 15000 residents and 800 passionate staff were leading the way with heart for a new age of wellbeing connection and choice for all independent over 30 years of experience our teams work across the country in a variety of departments and business units all share a common goal: We Lead with Heart and we are committed to creating caring and fun-filled retirement purpose is to create places where communities thrive not only for residents but importantly for our employees also. We do this by creating safe secure and connected independent living communities where residents can enjoy active and social lifestyles close to essential services and amenities. Keyton Perks & BenefitsCompetitive hourly rate Training and working with a supportive and fun teamGenerous leave entitlements including additional wellbeing days per yearThrive as part of a strong team in an exceptional work environmentCareer development and growth opportunitiesEmployee referral programHealth & Wellbeing and Reward ProgramExclusive Sonder mental wellbeing app accessDiscounted health insurance annual vaccinations and skin checksThe opportunity to make a meaningful impact in the lives of our residentsThe RoleVermont Estate is a welcoming and vibrant retirement community in leafy South Plympton where residents enjoy an active social lifestyle and exceptional support. We are looking for a dedicated Village Support Officer to join our team on a permanent part-time basis helping to create a positive and engaging experience for our residents every part of our team you will support residents in their daily lives while promoting independence and assisting with a variety of tasks across the village as a valued all-rounder. You will play an important role in building meaningful relationships with residents and contributing to the warm inclusive community that makes Vermont Estate a wonderful place to to the Village Manager your duties will include:Building positive and respectful relationships with residents to promote wellbeing and a strong sense of communityConducting resident welfare checks to ensure comfort safety and peace of mindResponding to resident enquiriesAssisting with meal and dinner service ensuring residents enjoy a positive dining experienceCompleting kitchen clean-up duties following dinner service including cleaning dining and kitchen areas washing dishes and maintaining a tidy environmentCleaning and maintaining common areas throughout the village including community spaces dining areas and shared facilities to ensure a safe welcoming and well-presented environment for residents and visitorsResponding to emergency call-outs and coordinating emergency services where necessaryProviding first aid assistance as requiredMaintaining accurate records completing incident reports and providing thorough shift handoversAssisting with the coordination and delivery of village events and activitiesProviding general support around the village and assisting with additional tasks as directed by the Village ManagerShiftsThis role will primarily involve afternoon shifts that transition into overnight sleepover shifts with regular weekend availability required. There will also be opportunities to pick up additional shifts and provide leave coverage across day afternoon and overnight rosters during the : 2:30pm 10:30pm followed by a sleepover shift concluding at 8:30am the following : 2:30pm 10:30pm followed by a sleepover shift concluding at 8:30am the following preferred working days for this position are outlined above; however we recognise the importance of flexibility and may be able to consider alternative arrangements for the right candidate. If you have specific availability requirements please include these in your cover letter for consideration. Please note that availability to work the sleepover shift is an essential requirement of this YouA professional and positive approach is required at all times to ensure that all residents needs are met as well as having the following:Excellent communication skills both verbal and written with the ability to engage effectively with a diverse communityDemonstrated customer service experience Exceptional interpersonal skillswith an approachable personality that helps build trust and rapport with residents families and team membersA current First Aid & CPR Certificate (or be willing to obtain)Have strong organisational skills with the ability to manage and prioritise multiple tasks effectivelyThe ability to remain calm and respond appropriately in emergency situationsBe highly motivated and able to take initiativeHave basic computer skillsReady to Join the FunIf youre calm under pressure love a varied customer service role and are committed to creating a secure and caring environment wed love to hear from you. Join us in supporting a vibrant community of independent seniorsyour work will truly make a difference every day. Apply now and be part of something submit your resume and cover letter to the link your cover letter please highlight your interest in the Village Support Officer opportunity and explain how your skills qualifications and interests align with our note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of MayNovember with supporting documentation prior to joining. For selected role pre-employment medical assessments will also be required prior to any employment offers being made.