Village Support Officer

Provide support & comfort to our lovely residents by applying your exceptional customer service & hospitable nature to ensure their needs are KeytonWithover 65 villages across Australia 15000 residents and 800 passionate staffwereleading the way with heart for a new age of wellbeingconnectionand choice for all independent over 30 years of experience our teams work across the country in a variety of departments and business units all share a common goal:WeLead with Heart and we are committed to creating caring and fun-filled retirement purpose is to create places where communities thrive not only for residents but importantly for our employees also. We do this by creating safesecureand connected independent living communities where residents can enjoy active and social lifestyles close to essential services and amenities. Keyton Perks & BenefitsTraining and working with a supportive and fun team Generous leave entitlements including 4x wellbeing days per year. Thatsalmost anadditionalweek off in addition to your annual leave! Thrive as part of a strong teamin an exceptional work environment Career development and growth opportunities Employeereferral program Health & Wellbeing and Reward Program Exclusive Sondermental wellbeing app access Discounted health insurance annual vaccinationsand skin checks The opportunity to make a meaningful impact in the lives of our residentsThe RoleNestled near the beautiful parklands and convenient shopping hubs of Glen Waverley Highvale Retirement Village offers a modern welcoming environment where residents truly feel at homeand where team members can build rewarding foracustomer-focused andreliableVillage Support Officerto join our team and help deliver exceptional person-centredassistanceto our residentsand village staff. At Highvaleyoullbe part of a supportive community that values respect dignity and meaningful part of our teamyoullhelp create a welcoming and engaging community supporting residents in their daily lives while promoting independence andassistingwith a variety of tasks across the village as a valued your duties will include:Building positive respectful relationships with residents to enhance their quality of life and sense of belonging Conductingwelfare checks to ensure resident comfort and safety Responding to resident enquiriesandassistingwith meal delivery whererequiredResponding to call outsand initiating emergency services whererequiredUndertaking first aid whererequiredInitiating emergency services where requiredPerforming basic administrative tasks Assistingwith our colourful village events Providing assistancewith miscellaneous tasks around the village asdirected by managerShiftsShifts willmainly focuson afternoons extending into overnight (sleepover) shifts with regular weekend workrequired. There will also be opportunities to provide leave coverage across day afternoon/night shifts during the week along with availability for on-call encourage applicants who are flexible and able to work across afternoon sleepover and weekend shifts to hoursthroughout the weekare as follows:Day shift:7am 3pm Afternoon shift:3pm 9pmsleepover shift with the shift finishing at 7amAboutYouA professional and positive approach isrequiredat all times to ensure that all residents needs are met as well as having the following:Excellent communication skills both verbal and written with the ability to engage effectively with a diverse community Demonstrated customer service experience Exceptional interpersonal skillswith anapproachable personality that helps build trust and rapport with residents families and team members A current First Aid & CPRCertificate (or be willing to obtain) Have strong organisational skills with the ability to manage and prioritise multiple tasks effectively The ability to remain calm and respond appropriately in emergency situations Be highlymotivated and able to take initiative Have basic computer skillsReady to Join the FunIfyourecalm under pressure love a varied customer service role and are committed to creating a secure and caring environmentwedlove to hear from you. Join us in supporting a vibrant community of independent seniorsyour work will truly make a difference every day. Apply now and be part of something resume and cover letter to the link your cover letter please highlight your interest in theVillage Support Officeropportunity and explain how your skills qualifications and interests align with our note: The successful applicant must complete a Police Check&will berequiredto receive an annual flu vaccination betweenthe months ofMayNovemberwith supporting documentation prior selected role pre-employment medical assessments will also berequiredprior to any employment offers being made.