Village Administrator

About KeytonWith over 65 villages across Australia 15000 residents and 800 passionate staff were leading the way with heart for a new age of wellbeing connection and choice for all independent over 30 years of experience our teams work across the country in a variety of departments and business units all share a common goal: We Lead with Heart and we are committed to creating caring and fun-filled retirement purpose is to create places where communities thrive not only for residents but importantly for our employees also. We do this by creating safe secure and connected independent living communities where residents can enjoy active and social lifestyles close to essential services and amenities. Keyton Perks & BenefitsCareer development and growth opportunitiesGenerous leave entitlements including 4x wellbeing days per year. Thats almost an additional week off in addition to your annual leave!Training and working with a supportive and fun teamThrive as part of a strong team in an exceptional work environmentEmployer referral programReward & Recognition ServicesHealth & Wellbeing and Reward ProgramExclusive access to Sonder mental wellbeing appDiscounted health insurance annual vaccinations and skin checksThe opportunity to make a meaningful impact in the lives of our residentsYour Day on A PageAn exciting opportunity has become available for an enthusiastic committed and customer service focused Village Administrator to join our team at Burwood Terrace on a permanent part-time basis. Located in the leafy suburb of Burwood East Burwood Terrace is a contemporary retirement village renowned for its welcoming community outstanding resident experience and commitment to wellbeing. This beautiful village features beautifully landscaped grounds light-filled community spaces resort-style amenities and a vibrant calendar of activities that support residents to live well every the Village Administrator youll be the first point of contact for residents guests and contractors providing exceptional customer service and ensuring the day-to-day operations of the village are seamless. Youll work closely with the Village Manager supporting them across a range of administrative and operational tasks including:Providing warm professional customer service to residents visitors and contractorsManage front-of-house reception including phone enquiries email correspondence and visitor managementProcess invoices purchase and other financial administration tasks in accordance with company procedureCoordinating contractor inductions and ensure EHS complianceConducting resident welfare checks and follow up as neededCoordinate resident communications newsletters notices events and community activitiesContribute to the planning and delivery of resident engagement programs and village eventsHelping organise and support community events and activitiesShifts This role offers 3 days of work per week working a total of 22.5 hours per : 9am to 5pmWednesday: 9am to 5pmThursday: 9am to 5pmAbout YouFor this role you will have excellent diligence and organisational skills coupled with the ability to work autonomously to complete tasks. Your strong customer service skills will allow you to effectively consult with our residents and visitors. To be successful in your application you will have the following;Administration and demonstrated customer service experienceProficiency in Microsoft Office Suite (Outlook Word Excel and PowerPoint) and experience using databases or CRM communication skills both verbal and written with the ability to engage effectively with a diverse communityExceptional interpersonal skills and approachable personality that helps build trust and rapport with residents families and team membersBe highly organised and able to prioritise competing tasksAbility to work independently while contributing positively to a collaborative team environmentWillingness to learn and professionally developA professional initiative-taking and can-do to Join the FunIf youre passionate about delivering outstanding customer service and ensuring the smooth day-to-day operation of a thriving retirement community wed love to hear from you. Join our friendly team at Burwood Terrace and make a genuine difference in the lives of residents while building a rewarding career in a supportive submit your resume and cover letter to the link your cover letter please highlight your interest in the Village Administrator opportunity and explain how your skills qualifications and interests align with our note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.