Trials & Loans Assistant

About Link Assistive

Link Assistive is part of theDynavoxGroup a multinational organisation thatseeksto give a voice to people living with disability. At Link Assistivewerededicated to fostering connectionfacilitatinglearning and enabling participation through tailored assistive technology solutions for communication (speech generating devices eye tracking devices communicationappsand cloud-based software).

To learn more visitLink Assistive.

About the Role

As aTrials & Loans Assistant you will join our Operations team and preparemaintain and coordinateassistive technology equipment used byour users.You will work closely with the Loans Coordinator and wider team to ensure devices areready functional and deliveredon timeto meet customer needs.

This is a hands-on process-driven role where you will support the day-to-day operationsof trials and loans contributing to the smooth running of a fast-paced function and taking onadditionaltasks as needed to support team priorities.

Please Note:This is afull-time onsite rolein ourAdelaide office with apreferred immediate start and a latest start date of July 152026.Working hours are9am5pm with some flexibility to start earlier if. This role involves light physical tasks including lifting equipment (up to 10kg).

In this Role You Will

• Prepare loan equipment for use including unboxing inspecting and setting up devices

• Maintain display and assessment equipment to a high standardand ready for trial or dispatch by testing cleaningresetting and updatingdevices.

• Pack and coordinate outgoing shipments and manage returns of trial equipment

• Followup with customersregardingdeliveriesand provide basic troubleshooting supportvia phone and email.

• Support the Loans Coordinator with administrative tasks and scheduling

• Update andmaintainrecords in CRM systems and internal loan registers

WhatWereLooking For

We are looking for a reliable detail-oriented and hands-on team member with a genuine interest in helping improve the lives of people with diverse communication needs.This role is well suited to someone whois comfortable withstructured repeatable processesin high pace environmentandenjoysdelivering consistent high-quality workwith accuracy.

You will bring:

• Experience in a similar role such as equipment handlinglogistics warehouse operations or technical support

• Basic technical understanding and confidence working with electronic devices

• Strong organisational skills with the ability to manage multiple tasks

• Clear communication skills for both administrative and customer interactions

• FamiliarityCRM tools (e.g. Salesforce) and basic Excelare a plus

• A proactive approach and willingness to support a fast-paced team

Culture & Benefits

Youllbe part of an international company with a collaborative and supportive culture and work alongside 28 colleagues across Australia and more than 1000 colleagues across theDynavoxGroup. Meet our team of skilled professionals atLink Assistive.