Ticketing and Membership Manager

We have an exciting opportunity for a Ticketing & Membership Manager to join our Commercial & Customer team on a full-time basis at Caulfield Racecourse.

This is a hands-on leadership role where youll help shape the experience of our members and guests from their first interaction with us through to race days events and hospitality experiences. Youll be responsible for growing membership increasing attendance and helping create experiences that keep our members and guests coming back.

Working closely with teams across the business youll find smarter ways to improve the way we connect with our customers while leading a passionate team focused on delivering great service every day.

About Us

Melbourne Racing Club (MRC) is an iconic sporting and entertainment organisation with a proud 150-year legacy. While were renowned for hosting elite horse racing at Caulfield Sportsbet Sandown and Mornington Racecourses were also so much more. From vibrant events and functions to our 16 Pegasus Leisure Group (PLG) hospitality venues across Victoria and community initiatives through the MRC Foundation were dedicated to delivering exceptional experiences for our guests members and community.

In The Saddle

• Lead the delivery of Membership and Ticketing operations ensuring exceptional experiences across race days events and hospitality offerings
• Grow membership and attendance by driving acquisition renewals engagement and loyalty initiatives
• Oversee ticketing operations from on-sale through to event delivery ensuring everything runs smoothly behind the scenes
• Inspire and support the Membership Ticketing and Customer Operations teams to deliver outstanding service at every customer touchpoint
• Work closely with Marketing CRM and Design teams to bring campaigns and customer initiatives to life
• Use data and customer insights to identify opportunities improve performance and drive commercial outcomes
• Continuously look for ways to improve systems processes and experiences making it easier for customers to engage with Melbourne Racing Club

Your Track Record

• 5 years experience in membership ticketing events or customer operations in a high-volume environment.
• Tertiary qualification in Marketing Business Events or related discipline
• Proven experience leading ticketing membership or customer operations within events racing sport entertainment hospitality or similar customer-focused environments
• Strong operational leadership skills with the ability to manage competing priorities and deliver exceptional experiences in fast-paced live event settings
• Experience working with ticketing and/or membership systems combined with strong analytical planning and problem-solving skills
• Excellent stakeholder management and communication skills with the ability to build strong relationships across teams and partners
• Calm structured and decisive in live race day environments
• Strong leadership and team development capability

Youll stand out if you have:

• Exposure to membership lifecycle programs and ticketing operations at scale

The Perks

• Ongoing learning and development opportunities.
• Access to our year-round well-being initiatives including our Employee Assistance Program for staff and family.
• Exclusive offers for health fitness & wellbeing.
• Racing Industry Member passes discounts across our family of brands and free tickets to a wide range of events to enjoy with friends & family.
• Free onsite parking.
• Leave options that suit your lifestyle including paid parental leave volunteer leave and cultural leave.

Melbourne Racing Club values differences in gender age ethnicity race cultural background disability religion and sexual orientation and encourages all suitable applicants to apply for this role.