Technology Service Desk Superintendent

About the Role

Here at Pilbara Ports we want to help our communities and customers thrive. We know our success is defined by the success of the communities in which we live and work - this ethos lies at the heart of what we do.

We are committed to advancing an inclusive and diverse workplace culture where people feel engaged included valued and respected. We are proud of the talent and diversity of our workforce - our people are key to our current and future success.

This is a great opportunity to be part of the worlds largest bulk export port authority encompassing the operating ports of Ashburton Dampier Port Hedland and Varanus Island and five future port sites. You will be responsible for leading the Level 1 and Level 2Service Desk team delivering Desktop and Enterprise Application support with a strong focus on customer experience continuous improvement and service performance.

About You

This role will suit you if you enjoy diversity seek out opportunities for growth and connect with Pilbara Ports values of Safety Excellence Teamwork Integrity and Care. Your experience leading a Service Desk (Level 1/2) including incident/request management escalations and service communications in an operational environment will contribute to your success in this role. You will be the type of person who has a strong sense of ownership and urgency with a hands-on approach to resolving issues and removing blockers for the team.

The Benefits

Our employees are rewarded with a range of benefits which include:

• 13% superannuation
• 5 weeks annual leave
• 18 weeks paid parental leave
• Housing Electricity & Water provided - you will pay no more than $105 per week
• Relocation Assistance
• Access to training and development opportunities
• Access to Employee Assistance Program for you and your family
• Employee and Service Recognition Reward Programs
• Height adjustable desks and ergonomic assessments
• Free skin checks and flu vaccinations
• Corporate and PPE uniform provided