Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

What will your job look like

• Provide specialized technical support for metering devices focusing on hardware firmware and device-level communication issues.
• Investigate debug and reproduce complex device-related issues and provide fixes recommendations or workarounds.
• Support customers across multiple channels (phone and email) focusing on exception-based and complex scenarios.
• Assist customers in diagnosing non-performing or non-communicating devices and enable customer self-sufficiency.
• Collaborate with solution teams to isolate device-level root cause.
• Support RMA determination including analysis of hardware vs firmware issues.
• Validate fixes and ensure continued operability of devices.
• Replicate customer environments to identify root causes and solutions.
• Provide timely updates and coordinate with cross-functional teams.
• This role is primarily office-based or remote with limited travel required. Travel typically occurs for customer escalations deployment support or critical issue resolution and is not a primary day-to-day function.

Skills Required

• Strong troubleshooting skills across hardware firmware and communications.
• Experience supporting connected devices IoT or metering technologies.
• Understanding of device lifecycle processes.
• Knowledge of networking fundamentals and communication protocols.
• Experience with ticketing and customer support systems.
• Ability to analyze logs and firmware behavior.
• Strong collaboration skills.
• Basic understanding of electrical or metrology concepts.

Preferred Experience

• Experience with smart metering technologies (electric water gas).
• Knowledge of DLMS/COSEM or similar protocols.
• Experience with IoT protocols (e.g. LwM2M NB-IoT MQTT).
• Exposure to field deployments meter installations or working alongside field technicians
• Familiarity with device configuration or field tools.
• Firmware or embedded systems troubleshooting experience.
• Exposure to AMI or IoT platforms.
• Knowledge of RMA processes and hardware diagnostics.

Key Attributes

• Strong problem-solving mindset
• Customer-focused approach
• Ability to handle complex scenarios
• Clear communication skills
• Collaborative and proactive

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply the end you may be just who we are looking for!

The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .

Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: