Technical Consultant, APAC
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Job Summary
Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
Were hiring our first Technical Consultant for Clio Operate in APAC based out of our Sydney hub to help establish and scale our Operate offering in the region. This is a rare opportunity to step into a foundational role where youll shape how we implement configure and deliver our platform across enterprise customers in the market.
What your team does:
Clio Operate (formerly ShareDo) is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform firms can build a CMS that works for each legal departments unique needs and enables them to manage more cases with the same resources improve profitability and deliver a market-leading client experience.
Who you are:
Youre a full-stack software developer whos as comfortable writing code as you are working directly with customers. You take pride in solving problems building reliable systems and helping others use technology effectively. Youve been around the block - youve delivered real-world software supported live systems and worked on projects at scale. Youre confident in your C# SQL JavaScript HTML and CSS skills but you also bring empathy curiosity and communication skills that make you a trusted technical partner for clients and teammates alike. Most of all youre motivated by seeing your work make a difference - not just in the code but in how it helps people succeed.
What youll work on:
Support 2nd and 3rd line technical escalations working closely with other Clio engineering teams to identify and resolve issues.
Investigate and resolve complex technical issues across the full stack - from the UI to database queries.
Build relationships with our customers and help them to succeed with Clio Operate.
Develop custom UI elements and workflows using JavaScript HTML and CSS. Create server-side plugins in C# to expose APIs integrate systems or implement custom business logic.
Contribute to our technical documentation and video tutorials expanding our knowledge base for customers.
Partner with the product team to promote client-specific innovations into the core platform.
Help other (often non-technical members of the team) build their knowledge of the Operate platform.
Utilise and contribute to AI tooling to improve your efficiency and that of your team.
What you may have:
Excellent problem-solving and communication skills.
Demonstrate a keen interest in improving your craft by using AI.
4 years of professional software development experience.
Strong skills in C# JavaScript HTML5 CSS3 and SQL Server.
A solid understanding of OOP principles and clean coding.
Comfort working directly with customers to gather requirements explain technical concepts and provide support.
Experience delivering and supporting software in production environments.
Familiarity with Azure DevOps or similar cloud-based delivery models.
Serious bonus points if you have:
Prior experience in a customer-facing technical role such as implementation consulting or solution support.
Strong SQL tuning skills - understanding execution plans logical reads and indexing strategies.
Experience with distributed systems event-driven architectures or performance-critical applications.
Open-source contributions side projects or a GitHub profile showcasing your work.
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary (exclusive of superannuation) with top-tier health benefits
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin and Sydney) to be in office min. twice per week.
Flexible time off policy with an encouraged 20 days off per year.
Exclusive of superannuation
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region applicable experience and skillset of the candidate.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Disclaimer: We only communicate with candidates through official @ email addresses.
Required Experience:
Contract
About Company
Run your law firm with Clio, the #1 choice of legal professionals for managing clients, cases, billing, and more. Try it for free today—no credit card required.
