Technical Claims Manager (Corporate & Commercial Complex Large Loss Property Claims)

• Location Sydney NSW Parramatta NSW Melbourne VIC or Brisbane QLD

• Enjoy Flexible Hybrid Working a good balance between engaging office days and working from home.

• Full-Time Role Monday to Friday core business hours

• Permanent Position Build a long-term career with us

• Generous Leave Options Annual leave life leave and bonus leave to recharge and refresh

• Family-Friendly Benefits 18 weeks of gender-equal parental leave for all new parents plus paid superannuation

The Opportunity

This is a newly created senior technical leadership role within our Commercial PropertyConstruction and Engineering Claims team. As Technical Claims Manager you will play a critical role in strengthening the technical and operational capability of the team providing expert support and guidance to Service Managers and Technical Specialists across complex and highvalue claims portfolios.

This role is central to ensuring bestpractice claims management technical consistency and strong governance across large and complex claims. You will act as a trusted technical authority driving continuous improvement lifting technical standards and supporting the delivery of high quality cost effective outcomes that meet customer community and commercial expectations. You will build strong partnerships across the business and with external stakeholders reinforcing confidence in our claims capability.

About QBE

• At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

• Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

• Establish methods and procedures to coach and mentor technical specialists supporting Service Managers in delivering cost effective claims outcomes whilst meeting customer and community expectations

• Set technical standards and operational protocols aligned to business plans to ensure objectives are met

• Identify analyse recommend and implement process improvements in functional areas

• Achieve specific key performance indicators and strive to find better ways to improve overall service delivery

• Act as a critical point of escalation on complex denied or pending claims

• Maintain current knowledge of products and services to provide direction and respond to issues

• Cultivate positive relationships with internal and external customers to accomplish organisational goals

• Assess present and future capability needs for employees and provide technical leadership mentoring and guidance necessary to build technical capability to sustain a high performing workforce

About You

To succeed in this role you will bring:

• Previous experience managing large loss complex claims including exposure to high severity and technically challenging matters

• Demonstrated experience in senior technical or technical leadership roles providing oversight mentoring and escalation support across complex claims portfolios

• Strong capability in negotiating and settling significant and highvalue property claims balancing technical accuracy commercial judgement and customer outcomes

• A deep understanding of policy interpretation coverage determination liability assessment and governance frameworks within a complex claims environment

• The confidence and gravitas to operate as a trusted technical authority influencing outcomes and driving continuous improvement at a senior level

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us click here.

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements click here.

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply today. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.