Team Leader Samaritans Homelessness Services (SHS)

The Opportunity - Maximum Term Contract until 30th June 2027

The Newcastle based Samaritans Homelessness Services (SHS) Team Leader will work as part of the whole SHS team and is responsible for the provision of leadership for the SHS team. The SHS sector is a vital part of the broader service system that is working towards ending homelessness. SHS service providers support people who are experiencing or who are at risk of homelessness through early intervention crisis and transitional support; and post crisis support services. The programs primary objective is to ensure people who are experiencing homelessness or who are at risk of homelessness are supported to achieve safe and stable housing in the community.

Samaritans Homelessness Services (SHS) provide an extensive range of support to disadvantaged young people with an emphasis on those at risk of homelessness or who are homeless. Core services include crisis accommodation support outreach early intervention and activities employment family and group work working with schools and information and referral.

Why Work for us

Newcastle Anglican places people at the centre of our work. As a part of a faith-based organisation you have access to the following great benefits:

• Up to 40% discount on school enrolment fees at any of our Newcastle Anglican schools
• Salary packaging options (up to $611/fortnight)
• Discounted private health insurance through Medibank
• Career and development opportunities we want you to flourish!
• Access to over 300 gyms with the Fitness Passport Program
• Free access to our corporate Employee Assistance Program
• Paid parental leave (after 12 months of service)

Role & Responsibilities:

Below is a snapshot of the Team Leaders roles and responsibilities. For more details please refer to the position description.

• Monitor performance and provide support to SHS case workers and staff to ensure the effective delivery of quality services in an environment that focuses on Young Peoples strengths and capabilities.
• This position may require the employee to be available on-call outside of regular working hours including evenings weekends and public holidays on an as-needed basis. The employee is expected to respond promptly to on-call requests and perform necessary duties as directed
• Provide strong supportive and consultative leadership to the SHS team across various sites in the Lower Hunter and Newcastle regions.
• Contribute to the development of the practice framework and accountability tools to ensure program outcomes are aligned with service deliverables objectives and budget management.
• Facilitate and maintain a progressive team culture where learning and development and open communication is encourages.
• Align team goals with both Samaritans Organisational Strategic Plan and service delivery specifications are required by funding bodies.
• Develop and maintain regular contact with partner services DCJ and external service providers where there is engagement with young people leaving care.
• Ensure to date knowledge and application of evidence based trauma informed theory and practice.
• Track outputs and outcomes of the team and facilitate all reporting requirements - both organizationally and for funding body requirements.
• Facilitate and participate in team meetings provide 1:1 supervision for team members and facilitate group supervision / case consultation.
• Recruit and induct new staff as required

About you

• Tertiary qualification in Psychology Social Work or related disciplines OR related experience
• Demonstrated successful track record of leadership for child protection or community services programs.
• Experience in creating negotiating and maintaining partnerships with external organisations at a senior level
• Experience in working from a Trauma Informed and Strengths Based perspective with young people and a sound understanding of trauma responses.
• Effective leadership skills including proven ability to provide formal and informal group supervision to staff.
• Highly developed interpersonal skills including mediation and conflict resolution skills.
• Highly developed documentation skills with demonstrated attention to detail.
• Proven ability to develop rapport with young people their families and significant others.
• Demonstrated commitment and ability to maintain confidentiality and accountability including client records team and organisational discussions
• Demonstrated understanding of current State and Commonwealth Child Protection guidelines and legislation.
• Experience managing accountability frameworks and meeting KPIs.
• Well-developed time management and organisational skills including demonstrated ability to meet deadlines.

Who we are

Formerly known as the Anglican Diocese of Newcastle Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.

We offer a leading Christian presence to our community through our parishes four schools Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

For more information visit or email the talent team at

You must have the right to live and work in Australia.

Samaritans promotes the safety wellbeing and inclusion of all children and young people.

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