Team Leader – Medical Reception

Team Leader Medical Reception Capabilities

Please note GalambilaAboriginal Health Service considers that being Australian Aboriginal is agenuine occupational qualification under s.14 of the Anti-Discrimination Act1977 NSW the successful applicant will need to provide documentation thatthey are recognised by the Aboriginal Community as being of Aboriginal descent.

Essential

Determined: Research options and sets a clear path; dealswith obstacles and impediments; has clear goals.

Resilient: Recovers from setbacks; overcomes obstacles andsetbacks; learns from experience and identifies areas for self-development.

Professionalism Time Management: Prioritises work;delegates appropriately demonstrating an understanding of organisational teamand individual priorities and capacities; ensures that key requirements aremet.

Professionalism Problem-solving: Implements systemsto address adverse events and problems assists teams to take proactiveapproach to problem-solving.

Communication Interpersonal skills: Modelsself-awareness self-management and social awareness in communicationsproblem-solving and conflict resolution; motivates others through personalinteractions; mentors development of other staff.

Leadership andTeam-work Team dynamics: Manages team dynamics supports productive workingrelationships and work -life balance and collaboration.

ClientConfidentiality and dignity: creates systemsand policies for protection of client confidentiality and fosters a culture ofrespect for clients dignity.

Complaint handlingand continuous improvement: Resolves frontlineclient complaints and looks for ways to improve client service delivery.

Desirable

1. Experience inleading or line managing a team.

2. Experience in amedical practice or health related field.

3. Experience withspecialist medical software such as PracSoft and Medical Director.

Licence

C Class drivers licence is mandatory for this role.

Qualifications

There are no mandatoryqualifications for this position however the following qualification (orequivalent) is highly regarded.

Certificate IV or Diploma in BusinessAdministration

Certificate III Medical Reception

Diploma of Practice Management

Position Description

Objectives

The Team Leader MedicalReception will:

Provide supervision and leadership to a small teamof Medical Receptionists promoting communication and teamwork in a busyfront-line health environment; and

Develop implement and review reception andadministration processes to ensure excellent customer service fostering a safeprofessional and welcoming environment for clients visiting specialists andstaff.

Key Areas of responsibilities

excellent customer service to clientsaccessing Galambila with a particular focus on:

systems and processes are in place thatensure a consistent quality service to clients;

reception and administration processessupport the safe welcoming friendly and professional environment;

client communication is provided duringbusy periods; and

triage of clients and re-prioritisationof client appointments.

and implement systems and processes to support the coordination of visitingspecialists and regular health clinics including:

and planning of specialist and alliedhealth clinics;

and specialist billings;

Booking Systems including transportation;

room booking arrangements; and

and stocking clerical and medicalsupplies.

supervision and leadership to Receptionstaff by:

and coaching staff;

and fostering a collaborativeteamwork culture and enhancing internal communications;

performance management and feedbackfor direct reports on a regular basis;

learning and training needs fordirect reports and support the delivery of development opportunities;

the scheduling and rostering of asmall team;

the Senior Aboriginal HealthWorkers and Practice Manager in managing workloads and resources; and

regular team meetings and follow-upon deliverables and actions items.

administration tasks and functions ensuringthey are in a timely and efficient manner by:

a. Monitoring and reallocating workloads and tasks;

b. Ensuring staff are trained and supported inundertaking functions;

c. Creating and updating Client medical records;

billing processes ensuring daily reviewof exceptions and lodgments;

e. Implementing and monitoring the Practice Incentive Payments Processes;and

f. Work across a multidisciplinary team to ensure workoutcomes match current priorities.

collaboratively with staff across the serviceincluding: Executives; Aboriginal Health Workers; General Practitioners; andNursing staff to improve systems processes and communication.

appropriate maintenance and servicing ofassets such as photocopier facsimile telephones and practice software.

with clients and stakeholders in managingclient feedback suggestions and complaints.

in collaboration and partnership across theorganisation to deliver excellent customer service.

9. Ensurethat client confidentiality and privacy is maintained and adhered to across allfunctions of Reception and Administration.

Workplace responsibilities

Work as a team member seeking supportguidance and direction as required;

Provide leadership direction support and supervision to all directreports;

Attend meetings and undertake training asappropriate to the role of Team Leader Medical Reception;

Perform any other duties consistent withthe terms of employments as may be directed or implied from time to time; and

Participate in staff performance reviews.

Workplace Health andSafety responsibilities

Follow defined WH&S and injurymanagement policies and procedures;

Take reasonable care for the safety ofothers in the workplace;

Ensure organisational compliance with anyrequirements of the WH&S Act and other legislation with regard to healthsafety and welfare in the workplace;

Not intentionally or recklessly interferewith or misuse anything provided in the interests of health safety and welfarein compliance with the WH&S Act or other legislation;

Report all accidents or incidents whichdid or could have resulted in injury to others in the workplace or damage toproperty;

Report all hazards or potential hazards;

Be familiar with emergency evacuationprocedures and participate in regular training in safety procedures; and

Provide input into regular safetyinspections for their department.

Child ProtectionResponsibilities

Be familiar with and adhere to legislationin relation to Child Protection and comply with NSW Health Frontline Proceduresfor the Protection of Children and Young People; and

Attend training in Child Protection asrequired.

Continuous QualityImprovement responsibilities

It is the responsibilityof each staff member to be aware of the contents of the policy and proceduresmanuals and work within the principles contained therein.

Each staff members is expected to be committed toquality service and to participate in activities to enhance continuous qualityimprovements in the workplace.

Non Smoking Policy

Galambila provides asmoke-free work environment and promotes a no-smoking culture for staff wherethey are encouraged and supported not to smoke.

Employment Arrangements

An offer of employment is subject to a six (6) monthprobationary period and ongoing funding arrangements. A review of performance will be conducted 3months after commencing.

Performance and outcomes will be reviewedregularly. This role has directsupervision of a small team of Receptionists and casual staff and responsiblefor managing and supporting these positions and people. Your reporting linesmay change from time to time at Galambila in accordance with operationalrequirements.

This appointment is subject to a satisfactoryclearance for a police check and a clearance for working with Childrenundertaken by the Office of the Childrens Guardian (NSW).

Documentary identification required

Successful applicants will berequired to provide the following documentation:

Working with Children Checkverification or application number;

Proof of identity (such as BirthCertificate Drivers licence Proof of Age Card or Passport); and

Confirmation of recognition ofbeing of Aboriginal and/or Torres Strait Islander descent from an incorporatedAboriginal and/or Torres Strait Islander organisation.

Applications close Friday 17 July 2026 at 5pm.

For more information email or call Jen on