System Support Officer

QinetiQ is a global technology and engineering company that exists to protect lives and secure the future. With more than 8000 employees worldwide - including 800 here in Australia - we deliver mission-critical services and systems to Defence national security and essential industry.

Following a strategic redesign weve sharpened our focus and are investing in the future - starting with the people who will help shape it.

If youre driven by purpose passionate about solving complex problems and ready to make a real impact - theres never been a better time to join us.

With a presence in the United Kingdom United States Australia Canada and Germany we bring global expertise to local challenges helping build Australias sovereign industrial capability for the future.

QinetiQs IT organisation is evolving to provide the advanced technology and IT services that underpin QinetiQs future global strategy and ambitions. As such we are excited to announce we are now accepting applications for an energeticSystems Support Officer with a can-do attitude to join QinetiQs IT family with flexibility to be based in either Canberra or Nowra

Reporting to the Infrastructure & Platforms Manager the Systems Support Officer will actively coordinate the front-line support queues ensuring support incidents and requests are appropriately assigned and actioned.

In addition the successful candidate will participate work and contribute to larger IT projects and programmes.

TheSystems Support Officer will be accountable for:

• Coordinating the support queues ensuring all incidents/requests are assigned in a timely and professional manner
• Troubleshooting and resolving assigned incidents or service requests whilst ensuring prompt professional service
• Undertaking day-to-day administrative duties such as:

• • Account management.
  • File & Print Services Management.
  • Client setup configuration and support.
  • Installation configuration and support of corporate and enterprise-wide support tools systems applications and technologies.
  • Maintenance of IT system registers for the management of ICT assets.
  • Stock management

• Maintaining updating and creating operational support knowledgebase and end user documentation
• Working communicating and cross-skilling with other members of the Infrastructure & Platforms team and where appropriate with the greater QinetiQ IT group

To be successful in the role ofSystems Support Officer you will need to bring with you:

• Experience within an IT Service Desk environment or similar
• Strong focus and commitment to customer service.
• Knowledge/understanding of ITIL principles

• Working knowledge of technologies such as:

• • Microsoft Active Directory/Entra.
  • M365/Azure platforms and systems.
  • Microsoft Windows 11.
  • Microsoft Office 365 Suite; and MS Teams
  • Basic network fundamentals such as TCP/IP DHCP DNS

• Experience in supporting laptop workstation printing telephony and video conferencing technologies
• Experience with security and application patching
• Excellent problem-solving skills.

• One or more technology certifications such as those associated with Microsoft or ITIL ITILv4 Foundations Microsoft Certified IT Professional Microsoft 365 Fundamentals CompTIA etc.

Whilst not essential a tertiary qualification in Computer Science or Information Technology would be advantageous.

Candidates will need to be eligible to obtain an Australian Government Security Clearance.

Whilst applications must be made online confidential enquiries are welcome and may be directed to Roz Byrne People Partner - TA via email:

Looking for an Employer with Benefits

At QinetiQ our competitive remuneration and benefits package supports your evolving needs throughout your career. Youll share in the companys success and be rewarded for your own. Well invest in your professional development and provide an inclusive environment for you to succeed.

Some of our benefits include:

• Access to Linked In Learning
• Flexible work
• Purchased leave program and loyalty leave
• Annual incentive scheme
• Complimentary salary continuance insurance
• Annual volunteering leave with Operation Give Back
• Relaxed dress code
• Up to 18 weeks paid parental leave

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Applications close Tuesday 19th May 2026.

As the defence industry in Australia grows it is an exciting time to join QinetiQ. What the company looks like today will be different to that of tomorrow as we navigate an ever changing world. To innovate for our customers advantage we value the need for diversity of thought in everything we do. We provide a flexible and inclusive environment where our people can bring their whole selves to work meaningfully contribute and have equal opportunity to succeed. We actively seek applications from people who come from diverse backgrounds and experiences. Aligned with our Diversity and Inclusion Strategy and Reconciliation Action Plan we also encourage applications from women veterans and First Nations people.

QinetiQ conducts pre-employment screening including but not limited to identity verification and police checks for all preferred candidates.