Supporter Care Officer

Be the first point of contact for our donors and the insight behind how we fundraise retain and grow our community.

• Full time permanent role
• Hybrid working environment/ Melbourne office based
• Hands-on across fundraising from processing gifts to shaping campaigns.

About the role:

At the Climate Council supporter care means something bigger than ticket resolution. Youre the human voice for a community actively working to secure Australias climate future.

Youll answer calls reply to emails and process donations but more than that youll listen. Every conversation is a data point and youll turn what you hear into insights that sharpen how we fundraise retain and grow the community that powers our work.

You will have:

• A minimum of 1 year experience in a similar role (e.g. donor support or customer service)
• A confident professional and engaging phone manner ready to be the first voice donors hear
• Strong written communication skills and the judgement to manage donations receipts and enquiries accurately
• Curiosity and research skills to spot trends in supporter behaviour and turn them into insights for the Fundraising team
• Strong planning multi-tasking and time management skills to balance inbound support with fundraising administration and outbound stewardship
• Excellent administration and organisational skills including strong attention to detail (especially with CRM data)
• A demonstrated ability to work collaboratively as part of a high-performing team
• Experience using Salesforce is desirable
• Knowledge of climate impacts and solutions is desirable

What we offer our employees:

• Supportive and healthy work/life balance through hybrid options and flexible hours.
• Enjoy 5 additional paid days off each year to focus on your wellbeing
• Yearly flu vaccinations to help you stay well.
• A passionate friendly and knowledgeable team where every voice is heard and valued.
• A strong annual base salary plus superannuation and recognition payments
• A culture of celebrating peoples achievements both professionally and personally.
• Opportunities for professional development

About Climate Council:

Climate Council is Australias own independent evidence-based organisation on climate science impacts and solutions. Powered by our incredible community we advocate for solutions that rapidly drive down emissions and shape the national conversation about the consequences of inaction.

Our vision We can materially contribute to the global climate challenge and unlock social and economic benefits for Australians if we cut climate pollution far and fast enough this decade. This represents a transformation in action and attitude from all levels of government industry business and community. But we know its worth it to protect Australian lives and our natural environment and to create a safer future for our kids.

Our mission To be a courageous catalyst propelling Australia towards bold effective action to have emissions plummet during the 2020s and hit net zero by 2035.

Our values:

• We are brave and bold
• We are hopeful and solutions focused
• We act with integrity and communicate honestly

How to apply:

Job ad closes: Friday 21 August at 5pm

If you have any questions about the role or would like to view the position description please contact us at

To apply please submit an up-to-date CV and a cover letter outlining your interest in the role and why youd like to join the Climate Council.

The Climate Council is an equal opportunity employer. We do not discriminate on the basis of race colour sex age religion national origin disability marital status personal appearance sexual orientation gender identity or expression family responsibilities matriculation genetic information or political affiliation.

At the Climate Council we are committed to building a neuro-inclusive team and encourage applications from neurodivergent individuals. The climate Council works out of co -working spaces our offices are open plan and staff work on a hot desk basis. We are happy to discuss any accommodations to support your success. Applicants may be required to complete a written task as part of the recruitment process.

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

We aim to contact all applicants regarding the outcome of their application.