Supporter Care Coordinator

As a key member of the Fundraising team the Supporter Care Coordinator is often the first voice or face a Wayside Chapel supporter connects with. This role delivers warm responsive best-practice care across every touchpoint playing an essential part in how supporters experience our mission day to day.

ABOUT THE ROLE

• Build genuine relationships with supporters and fundraisers ensuring every interaction reflects the values of the Wayside community and brand
• Manage inbound enquiries for cash supporters and regular givers
• Thank and welcome supporters across all areas of fundraising including coordinating volunteers to help make these calls particularly during the Christmas period
• Deliver exceptional supporter experiences across phone email and in-person interactions
• Coordinate regular giver onboarding support retention campaigns and mass impact reporting

ABOUT YOU

• Youve spent a couple of years building great relationships with customers or supporters whether in a donor care sales or customer service setting
• You thrive on variety as one moment youre on the phone welcoming a new supporter the next youre supporting a community fundraising event and after that youre troubleshooting a payment decline or a supporter concern.
• Superior customer service skills high degree of empathy and ability to represent Wayside Chapel in a professional manner at all times
• A champion for needs of all supporters
• Experience using a CRM system (e.g. Salesforce) with confidence

ABOUT WAYSIDE

Wayside Chapel has provided unconditional lovecareand support to the most marginalised peopleon and around the streets of Sydney since 1964. Our mission is to create a community with no us and themand address underlying issues of inequalitywellbeingand our centres in Kings Cross and Bondi and through outreach teams we offer a range of support services that place dignity respect and love at the heart of what we do. Every day we walk alongside people facing homelessness addiction mental healthchallengesand care that is trauma informed respectful and human.

WHATS IN IT FOR YOU

• Five weeks annual leave
• Flexible/hybrid working options
• $15900 of your annual salary tax-free through generous NFP salary packaging
• Paid cultural and ceremonial leave for First Nations employees
• Cultural loading allowance
• Employee Assistance Program free confidential counselling service
• Wayside is a registered portable long service leave employer

HOW TO APPLY

To applysubmityour resume and a brief cover letter outlining your relevant experience and whyyourepassionate about this opportunity.

For any questions about this role please email

Wayside is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures languages capacities sexual orientations genderidentitiesand/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Before an offer of employment candidates willbe requiredto complete the pre-employment checks including reference checks and a background check.