Supporter Care Administrator

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity inNSWand our point of difference is that we work across every area of every cancer from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australias leading organisation supporting all peopleimpactedby all cancers we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime by joining the passionate team at CCNSWyoullknow that each day the workyouredoing will positivelyimpactpeople in your life and Australia.

About the team and the role:

TheMarketing & Fundraisingdivision is embarking on an ambitious growth plan that will change the way we approach supporter experience. The unit will therefore need to contribute to these changes to increase engagement and loyalty.

The Supporter CareAdministratorsstrive toprovideanoutstandingsupporter experience across all CCNSW fundraising offersincluding campaigns appeals regular givingphilanthropyand gifts are the first point ofcontactfor all incoming supporterenquiriesacrossmail emailtelephoneSMSand roleis responsible forprocessing donations event registrations and data updates and for sharing supporter insights with a view to continuouslyimprovethe care we provide.

About the benefits:

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15900 a year.
• Recognised for Voice Projects 2021 and 2023 Best Workplace Awardas well asXrefBest Workplacein 2025.
• A balanced organisational approach to WFH and office.
• Work for purpose and know that your work fosters an engageddiverseand culturally aware organisation.
• Discounts available for everyday expenses such as private healthretailand fitness.

Key responsibilities of the role:

• Respond to all inbound supporter enquiries across all channels (telephone email mail SMS and social) to deliver:
• World-class supporter experience to all Cancer Council supporters.
• Efficientproactiveandtimelyresolution to all enquiries that our supporters will actively recommend us as their preferred charity.
• Supporter education so that our supporters have the knowledge and the tools theyrequireto make the right decision the first time.
• Contribute to helping the team to continuously improve our processes and procedures.
• Undertake proactive outbound supporter communications (as required) across mail email telephone SMS and online to deliver:
• Campaign engagement conversions and high valuesupport.
• Regular giving retention.
• Donationrelated support.
• Increase donation amount and reactivations.
• High-standardrecord keeping which includesaccurateand concise details of all interactions and resolution provided.

About you:

Essential:

• 1-2 years of practical experience in customer service coupled with outbound experiences such as lead generation
• Enthusiasm for promoting Cancer Councilsvisionand services
• Excellent communication skills includingaconfident and professional telephone mannerandproficiencyin written English
• Experience workingin abusy deadline driven environment and deliveringwork to service level agreements
• Demonstrate empathyenthusiasmand a willingness to contribute to the wider team culture
• Experience using a CRM system to inform and record customer interactions
• Computer literatepicksup new softwareeasily;intermediate knowledge of MS OutlookWordand Excel

Desirable:

• Understanding of direct marketing and /or fundraising principles
• Aware of basic marketing conceptsandapplication of this knowledgeto outbound communications
• Experience with fundraising software platforms and ticketing systems

CCNSW is an inclusive place to volunteer and embrace diversity celebrate our differences and inspire each person to be their authentic self at we strive torepresentthe communities we serve we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments tosubmityour application pleaseget in touchwith(Blayze Thomas)

To support an efficient and consistent recruitment process we utilise AI-powered tools to assist with screening applications. These tools are used as a support mechanism only and all hiring decisions are reviewed and determined by our hiring team.

Apply online by visiting our website directly copying the following click on therole title andsubmityour cover letter and resume.

Job ad closing:Tuesday 28th of July 2026