Support Worker

Join Ruahs dedicated Family and Domestic Violence team and help support Aboriginal and Torres Strait Islander women to achieve safety healing and independence. Working within a culturally safe crisis accommodation service youll provide practical and emotional support to women escaping violence while contributing to a program that delivers crisis accommodation case management counselling and recovery-focused support. Every shift is an opportunity to create meaningful impact for women families and the wider community.

About Ruah

Ruah is a leading values-driven employer in Western Australias community services sector. Our staff go boldly not just supporting people in need but working to end homelessness end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WAs biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion where difference is valued celebrated and embraced.

By choosing to work with us you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

We are seeking 2 x Casual Support Workers to join our Family and Domestic Violence team providing support within a culturally safe crisis accommodation service for Aboriginal and Torres Strait Islander women escaping family and domestic violence.

This program provides:

• Crisis accommodation
• Case management support
• Emotional Support Therapy (EST)
• Alcohol and Other Drug (AOD) counselling

As a Support Worker you will play a vital frontline role supporting women during times of crisis. Working alongside a multidisciplinary team you will provide practical and emotional support promote safety and wellbeing and assist women to access services and achieve their goals.

To maintain a culturally safe and trauma-informed environment for women experiencing family and domestic violence this position is open to women applicants only. This requirement is permitted under Section 27 of the Equal Opportunity Act 1984 (WA).

This is a 24/7 service and successful applicants must be available to work shifts that include:

• Weekend shifts
• Evening shifts
• Overnight (sleep) shifts
• Public holidays as required

Key Responsibilities

• Provide trauma-informed person-centred support to women accessing the service.
• Support clients with daily living activities appointments and community engagement.
• Work collaboratively with case managers counsellors and other support services.
• Maintain accurate client records and case notes.
• Promote culturally safe and respectful practice.
• Assist in maintaining a safe welcoming and supportive accommodation environment.
• Respond appropriately to client needs incidents and crises.
• Contribute positively to a collaborative team culture aligned with Ruahs values.

What were looking for

You will be a compassionate and resilient professional who is passionate about supporting women affected by family and domestic violence.

Essential

• Certificate III in Community Services or a related field relevant experience and/or lived experience.
• Experience working with vulnerable and disadvantaged people.
• Ability to build trusting professional relationships with clients.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Demonstrated emotional maturity resilience and sound judgement.
• Basic computer skills including Microsoft Office and client management systems.
• Understanding of trauma-informed practice and cultural safety.
• Knowledge of and respect for Aboriginal and Torres Strait Islander cultures and communities.
• Willingness to work evenings nights and weekends on a casual roster.

Highly Regarded

• Experience in family and domestic violence services.
• Experience working in residential or crisis accommodation settings.
• Knowledge of homelessness mental health and AOD support services.

What do we offer

• Casual loading and penalty rates in line with the Ruah Enterprise Agreement and SCHADS Award - Level 2.
• Flexible casual work opportunities across a 24/7 roster including evenings overnight shifts and weekends.
• The opportunity to make a genuine difference in the lives of Aboriginal and Torres Strait Islander women and their families.
• Free independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when youre travelling to and from work).
• Access to highly beneficial Salary Packaging including:
• Up to $15900 in core salary packaging.
• An additional $2650 in meal entertainment packaging.
• Additional packaging options for travel accommodation parking education expenses and more.
• Ongoing learning and professional development opportunities.
• A supportive values-driven and inclusive workplace culture.
• Opportunities to get involved in the wider Ruah community through working groups Pride events reconciliation initiatives cultural celebrations and other staff-led activities.
• The chance to work alongside passionate and experienced professionals committed to ending family and domestic violence homelessness and social disadvantage.

Required compliance documents:

• Current drivers license
• National Police Clearance Certificate
• Working with Children Check
• First Aid Certificate

How to apply

Wed love to hear from you!

Please click apply create your LiveHire profile and submit your current CV along with a cover letter of no more than two pages helping us understand your fit for this role.

Closing date for applications: 24 July 2026.

The Job advertisement may be closed earlier than the date mentioned above.

For further information please contact Alison Angeleski Service Lead - Family & Domestic Violence at or .

We are building a workplace where difference is embraced and encouraged - and to do this weneed people on our team who are representative of the clients we work with who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.