Support Officer HRIS

Join the worlds largest humanitarian movement2 x Ongoing Part time roles (3 4 days per week)Flexible location hybrid working We offer flexible hybrid work arrangements designed to support balance and collaboration. This role requires the ability to attend an Australian Red Cross office two days per week (your choice of days) offering a chance to connect and build strong working relationships. For the remaining three days youre free to choose where you Red CrossAustralian Red Cross is part of the worlds largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for the RoleAs the Support Officer HRIS you will play an important role in ensuring the smooth day-to-day operation of Australian Red Cross People & Culture system Dayforce. You will manage and resolve business-as-usual system requests maintain accurate employee and organisational data and ensure support activities are delivered in line with service standards. Working within a collaborative People & Culture team you will be responsible for performing data quality checks supporting system administration and approved configuration activities and contributing to testing and continuous improvement initiatives. Operating within established governance frameworks and escalation pathways you will undertake approved configuration activities while maintaining comprehensive records to support audit and compliance requirementsYour work will help ensure our people systems remain reliable compliant and user-friendly supporting employees and leaders across the YouYou are detail-oriented and customer-focused with an interest in systems data integrity and delivering high-quality support. With experience working with HR systems ideally Dayforce you are confident managing system requests maintaining accurate data and following established processes to ensure reliable and compliant outcomes. You enjoy combining customer service technology and data management in a fast-paced and ExperienceSound written and verbal communication skills with the ability to explain systemrelated information clearly and respectfully to a range of usersAbility to work effectively as part of a collaborative team follow directions from more experienced team members and demonstrate a reliable and proactive approach to workStrong attention to detail and ability to work accurately with data and recordsAbility to follow documented processes instructions and templates to complete routine and repeatable tasksBasic problemsolving skills with the ability to recognise when an issue or request needs to be escalatedExperience in administrative coordination or support activities ideally within HR payroll or enterprise system environments or a demonstrated ability to learn new systems and processes with supportExposure to or basic familiarity with Dayforce or similar HR systems is desirable Experience working with diverse communities including First Nations CALD and LGBTIQ participantsBenefits that act for you while you act for humanityWork flexibility: Australian Red Cross offers flexible & hybrid working designed to balance flexibility with purposeful in-office collaboration; strengthen team culture build trust and drive wellbeing: In addition to your salary you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15900 for living expenses (such as rent groceries utility bills); up to $2650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual Health & Wellbeing: You can access a paid Me day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider Converge development: Access to ongoing learning training and information This role is covered by the Social Community Home Care and Disability Services Award - Level 3. Salary from $64006.59 based on 0.8 FTE superannuation salary packaging find out more about this opportunity or to obtain a copy of the Position Description please email Theresa Haldane via must be submitted online prior to 11.55pm AEST on 2 August 2026 to be considered for this we appreciate all interest in our organisation we wont engage with or accept candidates from agencies or consulting firms on this reference 13677