Student Enquiries Team Coordinator

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

• Lead daily team coordination to deliver exceptional student support
• Foster a collaborative and high-performing team culture
• Full-time ongoing role based in Hobart Launceston Burnie or Sydney

About the opportunity

The Student Enquiries Team Coordinator supports the delivery of a high-quality student-centred enquiry service by leading the day-to-day operations of the Student Enquiries team. The role ensures consistent accurate and timely responses across multiple channels while monitoring service activity to adjust workload and maintain performance standards. Working collaboratively across teams the Coordinator contributes to improving processes refining service systems and enhancing the overall student experience. Through coaching capability building and operational oversight this role plays a key part in maintaining an efficient responsive and supportive frontline service for current and prospective students.

What youll do:

• Lead daily operations and manage team workload ensuring equitable distribution of tasks and responsiveness to changing volumes and enquiry types.
• Facilitate onboarding and offboarding processes by managing access to a variety of University systems and platforms.
• Coach and support team members to build capability and confidence.
• Generate and interpret data to identify trends inform decision-making and support workload planning.
• Track individual and team metrics review enquiry handling and implement strategies to improve consistency accuracy and student satisfaction.

What were looking for:

• Experience in team coordination and service delivery including managing daily workflows and supporting frontline staff.
• Strong organisational analytical and communication skills enabling effective prioritisation.
• Proficiency in CRM rostering and reporting systems with the ability to navigate multiple platforms.
• Ability to manage sensitive information maintain confidentiality and apply sound judgement.
• Experience in documentation process mapping or service design is desirable.

Salary details

Appointment to this role will be at HEO 6 and will have a total remuneration package of up to $116872 comprising base salary within the range of $92120 to $99891 plus 17% superannuation.

How to Apply

• This vacancy is being advertised internally only in the first instance to current staff.
• In submitting your application you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• To apply online please provide your CV and 1-2-page cover letter outlining your interest in the role skills capabilities and experience. You do not need to separately address the success profile.
• For further information about this position please contact James Usher Manager Future Student Contact Centre or.
• Please visit for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

Position DescriptionStudent Enquiries Team

Applications close Sunday 21 June 2026 11.55pm

As part of our commitment to a safe and inclusive workplace employment history and police checks may be conducted as part of the selection process.

To be eligible for this position you are required to hold Australian or New Zealand Citizenship permanent residency or a valid visa that enables you to fulfil the requirements of this role.