Store Operations Manager

At Metcash youre part of something bigger. Weve got the heart of a small business with the strength and support of a big business.

When you join Metcash your work makes a real difference to independent businesses and local communities empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing values-led team

At Metcash Food were the power behind local business proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA Foodland and Campbells/C-Store our stores sit at the heart of their communities providing locals with the products and homegrown produce they love most.

About the Opportunity

Ready to take the lead in a fast-paced people-focused operation

At Metcash were passionate about supporting independent retailers and helping local communities thrive. As our next Store Operations Manager youll lead a busy wholesale branch driving operational excellence delivering outstanding customer service and building a safe high-performing team culture.

Working Hours:

• Core shifts run Monday to Friday 6:45 AM 4:30 PM

• One Saturday shift every four weeks with time in lieu provided the following week

Reporting to the Branch Manager youll play a key role in ensuring products are delivered in full and on time leading frontline teams and identifying opportunities to improve performance productivity and customer outcomes. If youre a hands-on leader who enjoys developing people solving problems and making a real impact wed love to hear from you.

In this Role

• Lead day-to-day branch operations ensuring exceptional service and DIFOT (Delivered In Full On Time) performance
• Drive operational sales and financial targets while identifying opportunities to improve branch performance
• Coach mentor and develop supervisors and team members to build a high-performing engaged workforce
• Champion a strong safety culture ensuring compliance with WHS Food Safety HACCP and environmental requirements
• Build and maintain strong relationships with customers suppliers and operational partners to deliver outstanding service
• Identify and implement continuous improvement initiatives to enhance productivity efficiency and customer outcomes

Youre Likely a Match If

• Proven experience leading operational teams
• Strong people leadership coaching and performance management skills
• Experience managing budgets operational performance and productivity
• Knowledge of warehouse inventory or supply chain operations
• Excellent stakeholder management and relationship-building skills
• Commitment to workplace safety and continuous improvement

Whats on offer

Were proud to offer a workplace that supports your well-being growth and belonging:

Extra Leave: Enjoy a 5th week of annual leave 2 well-being days plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

Neutral Pay Gap: Gender pay gap under 5% (WGEA )

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australias leading wholesale distribution company with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent family-owned businesses to shape vibrant communities. Through our food liquor and hardware pillars we help retailers become the Best Store in Their Town by providing merchandising operational and marketing support.

Were committed to diversity inclusion and sustainability and we welcome applicants from all backgrounds including First Nations. If you need support during the application process just let us know. Your privacy and dignity are always respected.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

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