Store Manager (Armadale, Melbourne) 6 months' Cover

As the Store Manager youll take full ownership of your stores performance with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the storeguiding inspiring and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency youll cultivate a vibrant customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach youll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice expert product knowledge and a memorable in-store experience.
• Interpreting sales data to drive performance and taking ownership of the stores commercial success.
• Inspiring and leading a team of managers visual merchandisers and sales advisors to consistently exceed service and operational standards.
• Managing recruitment processes and ensuring effective onboarding and training for all new team members.
• Identifying high-potential individuals and creating tailored development plans to support their career growth.
• Managing all aspects of store operationsincluding compliance and visual merchandisingto ensure operational efficiency and uphold high standards of excellence.
• Fostering a positive inclusive and motivating work environment where people thrive.

Qualifications :

• Team Leadership: Proven ability to lead teams in fast-paced retail environments consistently delivering high standards of customer service while driving sales and profitability.
• Implemented procedures to ensure compliance with company policies and legal standards.
• Customer-Focused: Strong customer-centric mindset Track record of aligning business actions with customer feedback to drive performance.
• Business Acumen: Demonstrated business acumen with the ability to align commercial goals with customer needs.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear confident and empathetic in both customer and team interactions.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Embraced change with agility responding effectively to new opportunities and challenges.
• Operational Excellence: Elevated store presentation and operational standards resulting in increased sales and positive customer feedback.
• Comfortable working varied hours including evenings weekends and holidays.
• English language skills to serve English-speaking customers and liaise with internal stakeholders.

Additional Information :

This is a 6 months cover position of 38 hours per week.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands including COS Weekday & Other Stories and ARKET.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship innovation and compelling fashion movements.

Benefits:

Were committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team youll enjoy a 25% staff discount across all Group brands (including H&M COS Weekday H&M HOME ARKET and & Other Stories)available both in-store and online.

Inclusion & Diversity 

We are committed to fostering inclusive diverse and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds perspectives and experiences. This diversity enhances our ability to solve problems creatively expand our thinking and build meaningful connections with colleagues and customers around the world. Thats why we consider all dimensions of diversity throughout our recruitment processensuring our workforce reflects the richness of the communities we serve.

Remote Work :

No

Employment Type :

Contract