Primary Details

Role Highlights

• Location: Perth

• Type: Full time permanent

• Lead one of QBEs most critical claims portfolios shaping outcomes for people customers and the WA scheme

• Hybrid role Happy to talk flexible working

The Opportunity

This is a rare opportunity to step into a senior highprofile leadership role with endtoend accountability for QBEs Western Australian Workers Compensation claims business.

As State Manager WA youll shape outcomes that genuinely matter for injured workers employers regulators and the WA scheme while leading a large experienced claims workforce through a complex and highly regulated environment.

This is a marketfacing role with real influence. Youll be QBEs senior representative in the WA Workers Compensation scheme trusted to balance customer outcomes regulatory obligations and financial performance while building a strong engaged and valuesled culture.

About QBE

• At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

• Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

• Drive strong claims and customer outcomes aligned to QBEs People Risk Strategy being more like a Healthcare Company and less like an Insurance Company while meeting WA legislative and regulatory requirements

• Lead QBEs Western Australian Workers Compensation claims portfolio with full accountability for strategy performance and culture

• Drive strong claims healthcare and customer outcomes while meeting WA legislative and regulatory requirements

• Own portfolio financial performance including claim costs reserving recoveries and delivery of agreed KPIs

• Lead coach and engage a workforce of around 60 people building a highperformance inclusive and valuesled culture

• Act as QBEs senior representative in the WA market building trusted relationships with regulators brokers customers and partners

• Ensure sound governance risk management and continuous improvement across the WA claims business

About you

• A credible peoplecentred senior leader with deep experience in Workers Compensation or Personal Injury claims

• Proven success leading large complex claims teams in regulated scheme environments

• Strong judgement across claims governance compliance risk and longtail financial drivers

• Highly effective at influencing senior stakeholders and representing an organisation at industry level

• Experienced operating in national matrixed organisations and leading through change

• An authentic leader who balances empathy with commercial and regulatory accountability

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us click here.

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements click here.

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply today. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.