Staff Technical Support Engineer Endpoint Security (Cortex XDRXSIAM) DE

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

Your Impact

• Provide Technical Support to customers and partners

• Provide technical services include writing scripts troubleshooting and best practices to customers

• Manage support cases to ensure issues are recorded tracked resolved and follow-ups are completed in a timely manner

• Provide fault isolation and root cause analysis for technical issues

• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

• Review of technical documentation for training materials technical marketing collateral manuals troubleshooting guides etc.

• Travel to customer sites in the event of a critical situation to expedite resolution as required

• Provide on-call support for weekend and public holiday on an as needed basis

• Qualifications

Qualifications

Experience

• 8 years of related experience

• Required experience with supporting end point software products

• Required strong experience with Windows OS based applications (Installation troubleshooting Debugging)

• Strong experience with MS environment (Exchange SCCM GPO AD MSSQL IIS)

• Experience with end point security software is a plus (Antivirus DLP IPS NAC)

• Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)

• Experience with batch scripting is a plus

• Strong ability to independently debug broad complex and unique environments with mixed applications and protocols required

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.