Specialist Aged Care (Quality)

Full time ongoing positionLocation is flexible within AustraliaHybrid work 2 days per week in officeAbout Red CrossAustralian Red Cross is part of the worlds largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for the roleIn this position you will strengthen safe high quality and person-centered aged and community care by stewarding Aged & Community Care (ACC) quality systems supporting accreditation readiness and guiding teams to apply the Strengthened Aged Care Quality Standards in everyday practice. The role contributes to the Aged and Community Care Framework and associated Continuous Improvement Plan by analysing quality insights shaping improvement projects and ensuring aligned updates across processes systems and capability to day you will:Lead the stewardship of ACC quality systems by maintaining and strengthening frameworks procedures work instructions and audit tools in line with the Strengthened Aged Care Quality Standards and all legislative and contractual requirementsProvide authoritative guidance on applying the Standards and translate sector expectations into practical actions that support safe person centred and culturally safe practiceLead accreditation readiness activities by coordinating evidence monitoring progress and preparing teams for external assessmentsConduct internal audits analyse findings and guide teams to implement corrective and preventative actionsMonitor quality system performance identify emerging risks and opportunities and provide recommendations to support effective risk management and continuous improvementLead analysis of audits incidents complaints feedback indicators and consumer insights to identify trends systemic risks and improvement opportunitiesSupport partnership and brokering activitiesby contributing quality assurance requirements monitoring arrangements and continuous improvement initiativesSupport and influence teams to embed quality risk and continuous improvement practices into everyday service deliveryWhat you will bringDemonstrated understanding of the aged care regulatory environment including the Aged Care Act Strengthened Aged Care Quality Standards and associated compliance obligationsDemonstrated ability to interpret the Strengthened Aged Care Quality Standards with confidence and provide clear practical guidance that supports consistent safe and person-centred practiceHigh level of knowledge skills and capability to lead quality assurance and continuous improvement activities using data audits and consumer insights to identify trends and shape improvement prioritiesStrong interpersonal and communication skills including the ability to coach influence and support colleagues to strengthen quality outcomes across diverse teamsExperience in analysing quality and performance data preparing high quality reports and communicating insights in a clear and actionable wayDemonstrated ability to work respectfully and effectively with people from diverse backgrounds including First Nations CALD and LGBTIQ communitiesSound analytical skills and demonstrated ability to assess evaluate and solve problems and exercise initiative and judgment where practices and procedures are not clearly definedProficiency in Microsoft Office client management systems and quality management systemsBenefits that act for you while you act for humanityWork flexibility:Australian Red Crossoperatesunder a hybrid working model which includes two days on-site and three days from home providing you more work/ wellbeing: In addition to your salary you can take advantage of salary packaging that could provide you witha great wayto reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15900 for living expenses (such as rent groceries utility bills); up to $2650 for holiday accommodation and meals when dining out; Novated car leases; superannuation andpurchaseadditionalannual Health & Wellbeing:You can access a paid Me day just for youand a wide range of other paid leave options. You can also tap intospecialist health and wellbeing advicevia our Employee Assistance Program (EAP) provider Converge development: Access to ongoing learning training and informationThis role is covered by theCommunity Home Care and Disability Services Award Level please contactPeta Page a confidential discussion. Please note email is for enquiries only. Applications must be received online to be close:18 June applicants are encouraged to apply as soon as possible as we will be reviewing applications as they are received and may close this advert earlier than the specified closing we appreciate the interest in our organisation we will not be engaging with agencies or agency candidates for this reference 13561