Solution Architect

The role

The Solution Architect is a client-facing consultant in Technical Services who turns complex client goals into secure scalable solutions on Zetas platforms. You lead discovery design estimation build and optimisation balancing business outcomes delivery effort technical risk and long-term maintainability.

You work across marketing automation loyalty data and integrations supporting work that ranges from targeted enhancements to complex enterprise programmes. You remain hands-on throughout the delivery lifecycle leveraging AI and automation where appropriate to improve efficiency quality and time to value. You contribute to pre-sales scoping and collaborate closely with delivery product and technical colleagues.

What youll do

• Lead client scoping sessions and workshops on their business and technical challenges uncover the use cases that drive the design and take it through to requirements and sign-off.

• Scope and estimate the work design the most efficient solution to meet the clients goals on our platform and advise on the fastest path to value.

• Own the end-to-end solution design for assigned clients across marketing automation people-based and email marketing loyalty and marketing cloud/CDP covering identity data APIs orchestration and measurement. Be their main technical contact and keep delivery on track against what was agreed.

• Consult on web and digital experiences and design deploy and troubleshoot site tagging (i.e. GTM Tealium Adobe Launch data layer event/conversion tracking identity sync consent).

• Produce and maintain clear technical artefacts: solution designs data mappings integration specs test plans handover docs and reusable assets and guide testing through to issue resolution.

• Weigh trade-offs across performance reliability security and time to value and spot risks early with practical alternatives to resolve them.

• Support project managers on timelines by giving input on each part of the solution and where the effort sits.

• Get hands-on to build and test solutions support the delivery team and work with technical and data specialists where the design needs deeper input.

• Feed client needs that go beyond current product capability back to the Product team and support pre-sales scoping and effort estimates with sales and technical colleagues.

What youll bring

We care most about solutioning and client-facing strength: running a workshop working out what a client really needs and turning it into a clear efficient solution. Strong problem-solving an eye for detail and broad MarTech awareness matter more than knowing every tool on day one. Excited about the role but dont tick every box below Apply anyway.

• Solutioning & client-facing: you can run a workshop draw out what a client really needs shape it into a clear design and hold your own in front of mid-market and enterprise clients.

• Consulting or delivery experience: 4 years turning business needs into working technical solutions in solution architecture consulting integration or SaaS delivery.

• Requirements & documentation: comfortable capturing requirements and designs through BRDs SSDs FSDs wireframes workflows diagrams and mock-ups.

• A technical foundation: comfortable across data APIs and web and able to reason through integrations and trade-offs even where a platform is new to you.

• Communication & influence: you explain things clearly to both technical and executive audiences and guide clients to good decisions without needing polished decks.

• Hands-on and curious: happy to get into the build automate the repetitive and learn new platforms quickly.

• Marketing technology: marketing cloud or CDP marketing automation loyalty or CRM platforms.

• Web & tagging: JavaScript or TypeScript HTML CSS XML/XSL REST and SOAP APIs and site tagging with tools like Google Tag Manager Tealium or Adobe Launch.

• Data: SQL and relational databases such as MySQL Oracle or SQL Server plus data modelling ETL/ELT JSON and webhooks.

• Delivery method: familiarity with the software delivery lifecycle and how requirements design build testing and maintenance fit together.

• Identity & media: email identity addressability people-based marketing or programmatic/DSP.

• Automation & AI: scripting in Python and using AI or LLM tools to speed up delivery and QA.

• Commercial awareness: a working understanding of the sales process and how solutioning supports it.

• Ways of working: comfortable working with local and remote teams across time zones; a second language is a plus.

• Education & certifications: a relevant technical or business qualification or certifications in cloud data or delivery.