Social Health Team Worker – Client Support Worker

1 year fixed-term full-time contract (Monday to Friday 9:00 am to 5:00 pm)

Salary dependent upon skills experience and qualifications

Being Aboriginal or a Torres Strait Islander is a genuine occupational requirement for this position under s 42 of the Discrimination Act 1991 (ACT).

Support clients. Strengthen pathways. Make a difference in community.

Winnunga is seeking a compassionate organised and community-focused Social Health Team Worker Client Support Worker to join our Social Health Team.

Based in the Social Health Room within the clinic this role provides frontline support to clients who may need practical assistance guidance advocacy referrals service navigation or emotionalsupport.

About the Role:

• Provide practical and emotional support to clients attending Winnunga.
• Assist clients with forms applications and required documentation.
• Support clients to access internal Winnunga programs and external services.
• Provide advice advocacy education and referrals as required.
• Support reception and frontline service areas when clients present with complex orurgent needs.
• Assist with phone enquiries appointments opening procedures and frontline servicedelivery during high-demand periods.
• Maintain accurate client records referral data and activity reporting.
• Work collaboratively across teams to support continuity of service and a positive client experience.

About You:

• Experience working with Aboriginal and Torres Strait Islander clients families andcommunities.
• Strong commitment to supporting Aboriginal and Torres Strait Islander individualsfamilies and community.
• Good written and verbal communication skills.
• Ability to support clients with complex needs in a calm respectful and professionalway.
• Strong organisational skills and ability to prioritise workload.
• Understanding of referral pathways and community support services.
• Flexibility and willingness to assist across different program areas where needed.
• Commitment to culturally safe trauma-informed and client-focused practice.

Essential Requirements:

• Current unrestricted driver licence.
• Current ACT Working with Vulnerable People registration or willingness to obtain.
• Ability to comply with Winnunga policies procedures confidentiality and professionalstandards.
• This is an identified position. Aboriginal and/or Torres Strait Islander people are required for this role as being Aboriginal and/or Torres Strait Islander is a genuine occupational requirement under section 42 of the Discrimination Act 1991 (ACT).

What We Offer:

• A culturally safe and supportive workplace.
• Salary packaging benefits.
• Free parking and free gym membership.
• Professional development opportunities.
• Meaningful work supporting Aboriginal and Torres Strait Islander clients families and community.

For further information contact Suhas Nambiar at