ServiceNow Hardware Asset Management (HAM) Consultant

About the Role:

We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation enhancement and ongoing management of Hardware Asset Management (HAM) Configuration Management Database (CMDB) Discovery and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations Asset Management Infrastructure and Service Management teams to improve asset visibility data quality governance and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).

Key Responsibilities:

• Support the administration and continuous improvement of ServiceNow HAM CMDB and Discovery capabilities.

• Configure maintain and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.

• Maintain CMDB data quality integrity governance and compliance standards.

• Assist in managing hardware assets across the complete lifecycle including procurement deployment maintenance and retirement.

• Work with infrastructure and application teams to identify classify and maintain CIs and service relationships.

• Support configuration management processes and drive adherence to ITIL-aligned practices

• Perform CMDB audits reconciliation activities and data quality reviews to identify gaps and recommend corrective actions.

• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.

• Assist in developing dashboards reporting and metrics related to asset management CMDB health and Discovery performance.

• Create and maintain technical documentation process guides and knowledge articles.

Required Skills & Experience:

• Experience in ServiceNow ITAM ITOM CMDB Discovery or Configuration Management.

• Hands-on experience with:

  • Hardware Asset Management (HAM)

  • Configuration Management Database (CMDB)

  • Discovery

  • Configuration Management / SACM

  • IT Service Management (ITSM)

• Strong understanding of Configuration Items (CIs) CI relationships and service mapping concepts.

• ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist (ITAM ITOM or Discovery).

• Experience with ServiceNow HAM Pro ITAM ITOM or Discovery implementations.

• Understanding of cloud server network and infrastructure environments.

Additional Requirements:

• Current Australian Government security clearance (Baseline NV1 or higher)

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• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace

• Flexible Work Arrangements - centered around Accentures Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

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About Accenture

Accenture is a leading global professional services company that helps the worlds leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791000 people serving clients in more than 120 countries. Technology is at the core of change today and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability. Our broad range of services solutions and assets across Strategy & Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships. We measure our success by the 360 value we create for our clients each other our shareholders partners and communities.

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