ServiceNow Developer

Life @ AP:

We are one connected team in pursuit of one inspiring purpose to unite people and technology to power better experiences. Each of us has a part to play in making that happen. Youll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun friendships and flexibility in your daily life.

Were driven by our core values: lead with heart learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game Were ready to help you do it.

The Purpose:

As a ServiceNow Developer youll help shape and evolve a platform that sits at the heart of how technology services are delivered across AP.

This is an opportunity to do more than maintain ServiceNow. Youll build and enhance applications workflows integrations and digital experiences that simplify how people work automate manual processes and improve service delivery across a modern payments organisation.

Working with technology teams and business stakeholders youll turn real business challenges into scalable ServiceNow solutions from initial requirements and solution design through to development integration release and continuous improvement.

Youll also have the opportunity to influence how we use the platform into the future including identifying where automation and AI-enabled ServiceNow capabilities can create better experiences and more efficient ways of working.

Key outcomes the role will own

• Build solutions that make a difference design develop and maintain ServiceNow applications workflows integrations and platform capabilities that deliver reliable high-performing IT services.
• Create a great platform experience configure and optimise ServiceNow to improve performance stability usability and the experience of the people who rely on it.
• Deliver change with confidence take platform enhancements and releases through robust change release and deployment practices while minimising operational risk.
• Turn business needs into smart solutions partner with stakeholders to understand and prioritise requirements then translate them into practical and scalable ServiceNow solutions.
• Build quality in from the start ensure solutions meet security governance quality and operational readiness expectations before they go live.
• Automate and simplify identify opportunities to remove friction streamline processes and use automation to make service delivery faster and easier.
• Keep the platform performing monitor platform health investigate issues and implement sustainable solutions that improve resilience and service performance.
• Help shape ServiceNow best practice champion strong development practices across UX accessibility security and platform governance while contributing to the continued maturity of APs ServiceNow capability.

Required experience to be successful in the role

Were looking for a hands-on ServiceNow professional who enjoys solving complex problems building quality solutions and seeing the impact of their work.

Youll bring:

• Demonstrated experience developing configuring and supporting ServiceNow platform capabilities such as ITSM ITOM CSM IRM SIR CSDM EC and/or Source to Pay.
• Hands-on experience across areas such as Playbooks workflows forms catalogue items UX design integrations including APIs and eBonding and platform administration.
• Strong understanding of IT Service Management (ITSM) and experience working within structured service delivery environments.
• Experience delivering platform enhancements and releases using effective change release and deployment practices.
• The ability to take business and user requirements and turn them into practical scalable technical solutions with a strong focus on usability and customer experience.
• Good knowledge of ServiceNow configuration integrations platform performance and troubleshooting.
• Experience collaborating with cross-functional technology and business teams across the software delivery lifecycle.
• An understanding of user experience accessibility security and service acceptance with a focus on delivering solutions that are fit for purpose and operationally ready.
• Relevant tertiary qualifications in Information Technology Software Engineering or a related discipline. ServiceNow Administrator/Developer and ITIL Foundation certifications are highly regarded.
• Experience with ServiceNow AI capabilities is highly regarded particularly where youve used AI to improve automation productivity or the end-user experience.

What happens next:

At AP we believe in the power of passion pride and purpose. Our team is driven by a shared mission to make a difference in the world of payments and were proud to work together towards this common goal.

If youre ready to be a game changer please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application were here to help. Please reach out to . We also encourage you to let us know your pronouns at any point during the recruitment process.

AP are not partnering with Recruitment agencies for this role.

Required Experience:

IC