Service Support Coordinator

• Full-time role based on Yuggera and Turrbal lands at Milton
• Starting 21 September and contract until 30 June 2027
• $36.26ph - $43.46ph Super Salary Packaging

Who We Are

At Benevolent we believe every person deserves to live life on their own terms with dignity respect and a sense of belonging. For over two centuries as Australias first charity this belief has shaped who we are and how we work.

As a not-for-profit independent and non-religious organisation we are a practiceled organisation our work is grounded in evidence and strengthsbased approaches that place people at the centre of everything we do. We walk alongside individuals families and communities upholding rights amplifying voices and advocating for safer more inclusive systems where people can thrive.

Your Opportunity

TheEarly Childhood Approach (ECA)programis a national program supporting children aged 0-9 who have a developmental delay or disability and their families funded through The National Disability Insurance Scheme (NDIS).

Our ECA services support early childhood activities and interventions to improve the independence and social participation of children with a disability or developmental delay aged 09 years. Our services are family-centred delivered in a childs natural setting such as in the home community early childhood education and care and playgroups.

How You Will Contribute

As aService Support Coordinator you will help coordinate the delivery of our ECA Program. You will provide administrative support to our team members including responding to enquiries from families scheduling appointments for families managing the calendars for our teams and completing documentation to streamline service provision. Your role will include reviewing and modifying administrative processes and systems to be responsive to the needs of our team and the families we support. Your keen eye for detail will be a key asset in compiling information to help the program meet its reporting requirements.

• Provide varied administrative support including coordinating calendars and correspondence and completing documentation for our teams enabling timely and effective service provision.
• Connect with families via phone and email to respond to enquiries schedule appointments and obtain information to facilitate service engagement.
• Plan develop and implementadministrative processes that meet the needs of the service and client group in liaison with your broader team and Team Leader.
• Provide occasional administrative support in community settings (e.g. play groups).
• Work in a fast-paced environment with sensitive information and vulnerable families.

Your Benefits

We support our people to live their best lives with benefits that support your wellbeing growth and lifestyle. Here are some of the key benefits and wed love to tell you more.

• Salary Packaging & Perks - Maximise your take-home pay with up to $15900 in salary packaging including entertainment and vehicle packaging options to suit your lifestyle corporate rates/discount with selected partners.
• Flexibility & Wellbeing - Enjoy hybrid work options monthly ADOs (12 extra days off per year for full time staff) Fitness Passport access EAP support and the option to purchase additional leave.
• Recognition & Growth - Competitive pay Benevolent You Make a Difference recognition program service rewards long service leave after 5 years supportive performance and career check ins and tailored professional development opportunities.
• Cultural Inclusion - Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees including leadership pathways and networking groups.
• Employee Networks - Connect through our diverse employee-led networks that celebrate diversity and foster connection and allyship across shared experiences and identities

Your Skills and Experience

• Certificate IV or Diploma qualified in community services business administration or relevant qualifications or experience.
• High level of proficiency across the suite of Microsoft Office programs with a particular strength in Excel is essential.
• Ability to provide outstanding service to our clients in a positive respectful and culturally sensitive way.
• Excellent time management and organising skills to balance competing demands.
• The capacity to respond quickly and appropriately to meet the needs of the families and front facing staff.
• Experience working in similar role for example service coordination senior admin.
• Knowledge of early childhood and disability will be a distinct advantage.
• Call-centre experience is advantageous.

This role aligns with the capability requirements of Individual Contributor level. Please see the Capability Framework attached to this advert to discover essential skills values and behaviours required at this level.

Our Commitment

At Benevolent we are committed to diversity equity and inclusion and to providing a culturally safe workplace for all. We encourage applications from people of all backgrounds and identities including LGBTIQA neurodivergent and people with disabilities and those from Culturally and Linguistically Diverse backgrounds to strengthen our ability to deliver inclusive and responsive services to the communities we support.

We recognise and value the cultural knowledge lived experience and community connections that Aboriginal and Torres Strait Islander peoples bring and welcome applications from individuals across all cultures identities and lived experiences.

Ready to make a difference Click APPLY to send your resume and a 1-page cover letter outlining your interest and suitability for the role. Interviews commencing 27 July. Due to our structured induction you must be able to start on 21 September.

Need more information or have questions Feel free to reach out Bronwyn on 0for a friendly confidential discussion.