Service Relationship Coordinator

Service Relationship Coordinator

Location: Flexible across Castle sites

Full-Time: $37.93

Join Our Passionate Team at Castle

At Castle weve been making a difference since 1991 helping individuals with diverse abilities lead meaningful lives in the vibrant communities of Newcastle Hunter Port Stephens and the Central Coast. Were not just a company; were a dedicated team committed to opening a world of possibilities through diversity inclusion and the value of employment.

Your Opportunity Awaits

As a Service Relationship Coordinator youll play a key role in building and strengthening referral pathways enhancing service delivery and supporting business growth through Castles marketing and engagement strategy.

In this role you will:

• Build and maintain strong relationships with participants employers referral partners and community organisations identifying opportunities to grow referral pathways and engagement.
• Provide high-quality information and support to internal and external stakeholderscontributing to service delivery planning and continuous improvement.
• Contribute to marketing and engagement initiatives including campaigns events and thedevelopment of promotional materials and communications.
• Use CRM systems and business tools to manage relationships track outcomes and ensureaccurate reporting.
• Navigate complex stakeholder environments supporting problem-solving and deliveringpositive outcomes.

What Youll Need to Succeed

If you do not meet every requirement we still encourage your application. We value passion potential and lived experience.

• Demonstrated experience (35 years) in stakeholder engagement business development orrelationship management with the ability to build strong trusting relationships.
• Proven experience implementing marketing activities including campaigns eventspromotional materials and communications.
• A proactive solution-focused mindset with strong problem-solving skills and theconfidence to work both independently and collaboratively.
• Excellent communication skills including the ability to manage complex or sensitiveconversations and build rapport with a range of stakeholders.
• Strong networking skills with the ability to develop relationships that deliver mutual benefit.
• Experience using CRM systems and business technologies.
• A genuine passion for supporting people and improving outcomes for individuals withdisability.
• Relevant qualification (Diploma or higher) or equivalent experience.
• Knowledge of NDIS inclusive employment services or willingness to learn.

Essential Requirements:

• Current drivers licence or access to reliable transport.
• Willingness to obtain a NDIS Worker Check and Working With Children Check.
• Alignment with Castles Vision Purpose and Values.

Why Youll Love Working With Us:

• Inclusive supportive workplace culture
• Opportunities to develop skills across engagement marketing and stakeholder relationships
• Salary packaging benefits to boost your take-home pay
• Fully maintained company vehicle laptop and phone.
• Work that makes a real difference in the lives of people with disability

Ready to Make a Difference Apply Now!

Apply with your CV and a cover letter outlining your experience and interest in this opportunity.

For more information please contact HR at

Castle promotes a workplace that actively seeks to include welcome and value the unique contributions of all people. We strongly encourage applications from people with disability Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

Castle also promotes accessibility throughout all hiring campaigns. Please let us know if you require assistance.

Castles services operate from the lands of the Darkinjung Awabakal Worimi and Wonnarua peoples. We acknowledge the Traditional custodians of the lands where we work and live and we pay our respects to Elders past and present.