Service Operations Manager

JLE Groupis seeking an experiencedService Operations Manager to lead our service division within the Manufacturing & Hire business. Based in Newcastle this role offers the opportunity to drive operational excellence across Tech Services Generator Service Onsite Delivery Hire and Sales operations.

About the role

This is a strategic leadership position responsible for optimising day-to-day service delivery ensuring safe efficient and profitable execution while driving team performance and customer satisfaction.

Key responsibilities include:

• Oversee daily operations of Tech Services Generator Service Onsite Delivery Hire and Sales teams.
• Plan schedule and allocate resources (labour equipment subcontractors) to ensure works are delivered on time within scope and budget.
• Drive utilisation productivity and efficiency improvements across service crews.
• Manage full P&L performance for the service division including cost control and financial accountability.
• Lead a strong safety culture aligned with company and industry WHS environmental and regulatory standards.
• Lead supervisors technicians and service personnel through training mentoring and performance management.
• Implement and improve service systems workflows scheduling tracking and reporting processes.
• Leverage technology to enhance operational efficiency and service delivery.

Why make the move

Join a growing division where your operational leadership directly contributes to business success and team development.

Benefits include:

• Competitive remunerationpackage.
• Family-focused hourssupporting work-life balance.
• Employee benefits platformwith retail healthcare gym and novated leasing discounts.
• Broader exposureacross east coast facilities and international opportunities.
• Long-term growth potentialwithin JLE Group and Maas Group Holdings.
• Workplace banking benefits.
• Monthly values awardsand employee recognition.
• Supportive environmentfocused on operational excellence and results.

What youll bring

Essential:

• Experience in management or supervisory roles.
• Strong financial acumen (budgets cost control quoting).
• Electrical trade qualification.
• Knowledge of WHS and compliance requirements.
• Strong leadership and team management skills.
• Excellent client communication and stakeholder management.

Desirable:

• Advanced management skills in planning organising and evaluation.
• Management or business qualifications.
• Relevant licences and certifications.
• Understanding of relevant Standards and Codes of Practice.
• Contract training (GC21/AS4000).
• OH&S training.
• 712 years trade experience.

About JLE Group

Established in 2004 and now part ofMaas Group HoldingsJLE Group specialises in producing and renting high-quality electrical equipment that powers construction mining and tunnelling projects across Australia.

For operational leaders we offer challenging service delivery across diverse projects cutting-edge equipment and the stability of a secure pipeline backed by Australias leading civil construction group. Our focus on quality safety and innovation creates real career opportunities within a collaborative high-performing team.

If youre ready to lead service operations within a growing ASX-listed business where your contribution drives real results wed like to hear from you.

For more information please contact