Service Manager

Lead Inspire Make an Impact Service Manager (Coffs Harbour)

Ready for your next move or a fresh start somewhere new

Whether youre a current Northcott leader ready to step up an experienced Service Manager looking for your next challenge or considering a move to the stunning Mid North Coast this is your opportunity to lead meaningful change.

Join Northcott as a full-time Service Manager (12-month contract) based in Coffs Harbour across our accommodation and community services where your leadership will directly shape outcomes for people with disability while building a strong engaged team.

This role offers more than just career progression its a chance to:

• Stretch your leadership capability across a diverse and growing portfolio
• Drive real impact in a regional community
• Relocate for lifestyle with beaches affordability and a strong community feel
• Or step up internally taking the next step in your leadership journey with Northcott

Youll be joining a supportive purpose-led organisation where your ideas are valued your leadership is trusted and the difference you make is seen every day.

About the Role

As a Service Manager you will provide strong values-driven leadership across your portfolio ensuring high-quality person-centred supports for people with disability.

Youll lead and mentor your team to create a safe inclusive environment where individuals can build independence confidence and achieve meaningful outcomes.

Key responsibilities include:

• Providing strategic leadership across your operations portfolio
• Representing Northcott in key forums networks and stakeholder engagement activities
• Monitoring trends risks and opportunities and implementing appropriate strategies
• Driving the achievement of operational plans and service outcomes
• Overseeing day-to-day service delivery with a focus on sustainability and quality
• Promoting a culture of resilience reflection and continuous improvement

About You

Youre a capable and ethical leader who can inspire engage and empower teams to deliver outstanding support.

Working with geographically dispersed teams including Service Coordinators and support staff youll foster collaboration innovation and a culture where people feel valued.

You will bring:

• Proven leadership experience with the ability to motivate and guide teams to high performance
• A collaborative mindset and the confidence to encourage new ideas and innovative approaches
• Strong communication skills with the ability to lead with respect and courage
• The ability to balance customer team and organisational priorities
• A solid understanding of the disability sector and person-centred support
• Confidence using systems and technology
• Flexibility to travel and be present across service locations as required

Why Join Northcott

At Northcott were committed to supporting our people so they can do their best work and make a meaningful impact.

Benefits include:

• 5 weeks annual leave more time for what matters
• Salary packaging up to $15900 tax-free $2650 for meals and entertainment
• Perkbox access discounts rewards and everyday savings
• Accessibility & Wellbeing Inclusive workplace with support for employees with disability including tailored adjustments flexible work options and a Psychologically safe environment.
• 13 days personal leave
• 14 weeks paid parental leave (after 12 months service)

Make a Real Difference

As a Service Manager youre the link between strategy and frontline service delivery. Every day youll:

• Support your team through challenges
• Deliver meaningful outcomes for customers
• See the direct impact of your leadership

Ready to Apply

Wed love to hear from you. Submit your resume outlining your experience and why youd be a great fit for this role.

If youre a current Northcott employee please let your manager know youre applying an endorsement may be requested as part of the process.

For enquiries contact