Service Manager

Were now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites on the Sunshine Coast from Caloundra to Tewantin. If youre a peopleleader who thrives on performance compliance community engagement and developing capability this role offers purpose variety and impact.

Youll be joining a team that lives our values of Integrity Compassion Determination and Thriving Together these guide the way we support clients our communities and each other.

In this multisite leadership role you will:

• Lead coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs ensuring KPI targets placement outcomes and service standards are consistently exceeded
• Oversee service delivery workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements including audits quality standards and documentation
• Manage financial performance including forecasting budgeting and achieving ESA profitability targets
• Recruit induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia local employers and community partners
• Identify operational risks compliance issues and opportunities for continuous improvement

Qualifications :

To thrive in this role you will have:

• Experience managing teams or multiple sites
• Strong leadership capability with experience in coaching performance management and operational delivery
• Commercial acumen and confidence managing budgets forecasts and financial KPIs
• Strong stakeholder engagement skills including working with Services Australia and community organisations
• Ability to work to KPIs and lead others to deliver highquality outcomes
• A genuine belief in our purpose: connecting people and business so both can thrive
• A current drivers licence and reliable vehicle
• Employment Services Experience highly regarded

Additional Information :

We believe in supporting you so you can support others.
Enjoy a range of benefits including:

• 12 Weeks Paid Parental Leave
• Leadership development & career pathways across MedHealth
• Quarterly social events & recognition programs
• Wellbeing initiatives & Employee Assistance Program (EAP)
• Fitness Passport
• Salary packaging & the ability to purchase additional leave
• All the tools and tech you need to thrive

You are welcome here.

Our fast-growing team of more than 4000 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQIA community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Remote Work :

No

Employment Type :

Full-time