Service Designer (AU Citizen with Security Clearance)

Accenture is a leading global professional services company that helps the worlds leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent and innovation led company with 791000 people serving clients in more than 120 countries. Technology is at the core of change today and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services solutions and assets across Strategy & Consulting Technology Operations Industry X and Accenture Song. These capabilities together with our culture of shared success and commitment to creating 360 value enable us to help our clients succeed and build trusted lasting relationships. We measure our success by the 360 value we create for our clients each other our shareholders partners and communities. Visit us at .

The Accenture Microsoft Business Group (AMBG) is a strategic partnership between Accenture and Microsoft that combines the capabilities and expertise of both companies to help clients accelerate their digital transformation. The group offers end-to-end solutions across cloud data AI security and modern workplace leveraging the power of Microsoft platforms such as Azure Microsoft 365 Dynamics 365 and Power Platform. The group also provides industry-specific solutions and services tailored to the needs and challenges of different sectors and markets.

About the role

Discover the opportunity to inspire and innovate. You will collaborate and manage the team to perform effectively engage with multiple teams and contribute to key decisions. You will provide solutions to challenges for your immediate team and across multiple teams all while embracing the art of System Designs. Join us in creating an environment where creativity and collaboration flourish and your expertise will help shape remarkable experiences.

Key Responsibilities

• Design end-to-end services that are user-centred efficient and aligned to business objectives.

• Partner with innovation designers and operations teams to create bespoke content and customized experiences.

• Map current and future state services customer journeys and service blueprints

• Plan and execute workshop logistics to ensure an immersive and smooth journey for clients.

• Facilitate discovery co-design and design workshops with users and stakeholders

• Foster long-term client relationships through thoughtful and innovative experience design.

• Translate user needs insights and research into service design concepts and improvements

• Collaborate with product delivery and technical teams to embed service design into delivery

• Identify service pain points risks and opportunities for improvement - Ensure services meet accessibility usability and inclusion standards

• Support implementation by providing clear service artefacts and design guidance - Drive continuous improvement through measurement feedback and iteration Required

Skills & Qualifications

• Strong experience with service design tools and methods (e.g. journey mapping service blueprints).

• Master proficiency in System Designs.

• A minimum of 4 of experience in relevant related skills.

• Experience facilitating workshops and engaging diverse stakeholder groups

• Strong understanding of human-centred design and user research practices

• Experience working in Agile or multidisciplinary delivery teams

• Familiarity with accessibility and usability standards

• Strong communication storytelling and facilitation skills

• Ability to translate complex services into clear user-focused designs

• Bachelors Degree in relevant field of studies or minimum required level of experience.

Bonus points if you have

• Advanced proficiency in creative problem solving.

• Intermediate proficiency in project coordination.

• Advanced proficiency in client engagement.

• Intermediate proficiency in workshop facilitation.

• Beginner proficiency in innovation strategy.

Mandatory Requirements

Candidate must be an Australian Citizen with Baseline Security Clearance

All our consulting professionals receive comprehensive training covering business acumen technical and professional skills development. Youll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online in the classroom or in collaboration with teammates. The sheer variety of work we do and the experience it offers provide an unbeatable platform from which to build a career.

Accenture Benefits

To view our Progressive Employee Benefits covering Health Wellbeing Progressive Leave Options Sustainability click on the link below.

Progressive Employee Benefits Australia

This is an exceptional opportunity for an exceptional individual.

Equal Employment Opportunity Statement for Australia

At Accenture we recognise that our people are multi-dimensional and we create a work environment where all people feel like they can bring their authentic selves to work every day.

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About Accenture

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Equal Employment Opportunity Statementfor Australia:

At Accenture our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy we hire and develop people who have different backgrounds different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives observations and insights which are essential to drive the innovation needed to reinvent and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age disability status ethnicity gender gender identity or expression religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method please emailand cite the relevant Job Number or contact us on.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about ourPrivacy Statement