Service Delivery Specialist
Job Location:
Monthly Salary:
Posted:
Application Deadline:
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Job Summary
of provisioning and number porting across Symbios products and
services. The role involves managing service orders responding to
customer queries and providing timely resolutions aligned with internal
Service Level Agreements (SLAs) and Quality Standards.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our team to grow professionally.
Our people make all the difference in our success.
Lets talk about you!
This role is all about making sure services get delivered accurately and on time
- Process service orders and provisioning requests
- Manage number porting (local and mobile)
- Handle tickets calls and customer queries
- Work closely with internal teams and carriers to get things sorted
- Jump on escalations and drive them through to resolution
- Keep systems updated and documentation clean and accurate
If you like the sound of that heres some other things wed love to see
- Experience in telco or IT operations
- A solid understanding of things like NBN VoIP/SIP or mobile provisioning
- Experience working with tickets orders or fulfilment processes
- Strong attention to detail (youll be juggling multiple requests)
- The ability to communicate clearly and work well with others
If this role speaks to you hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and theyll provide you with some insights on ways to progress and upskill within Aussie.
Required Experience:
IC
About Company
Award-winning nbn® internet, mobile, and network services for Aussie homes, business, and enterprise. That's Aussie Broadband, that's The Actual Aussie Way.
