Service Delivery Manager Vendor Mgmt

If youre after impact theres no other organisation in Australia that delivers work on this scale.

If finding complex technological solutions is your game weve got the team for you. Youre going to help us create seamless operations that result in efficiency for millions of customers.

In this role youll:

Working as part of the Vendor & Performance Management team youll help manage the operational governance of Transports strategic vendor relationships supporting the delivery of services against contract and agreed performance standards.

Youll contribute to service reviews help drive remediation when performance slips and support escalation through contractual mechanisms when needed. Youll strengthen the governance frameworks that keep suppliers accountable partner closely with service owners and vendor leadership and help keep critical services reliable and improving in a busy multi-vendor round-the-clock environment.

For more information on this position and business unit view the role descriptionand information pack.

About you

Youre an experienced service delivery leader with real exposure to the governance of strategic suppliers. You know how to hold a vendor to account against their contract and performance obligations support the forums and reporting that drive accountability and manage performance and risk across complex service arrangements.

You stay composed under pressure and communicate with credibility across a range of audiences. Youre recognised for building strong supplier relationships while keeping a firm hand on delivery and for turning service problems into measurable improvement.

Who we are

Transport for NSW provides a safe integrated and efficient transport system. We connect people communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If youd like further information on our inclusion and diversity initiatives visit Transport careers.