Service Delivery Manager, Project Services

Key responsibilities

• Service delivery leadership: Lead the day-to-day management of approved project services ensuring outcomes deliverables risks dependencies quality and acceptance criteria are actively managed across concurrent work.
• Outcome based delivery control: Manage delivery against agreed outcomes rather than resource inputs ensuring tasking delivery plans and reporting remain aligned to the approved scope and funding envelope.
• Demand and prioritisation coordination: Coordinate demand intake sequencing capacity visibility and delivery readiness escalating constraints conflicts and dependencies through agreed governance channels.
• Governance and reporting: Establish and run a practical governance cadence covering progress service health financials risks dependencies forward planning and decision support.
• Project execution planning: Support the development and ongoing management of delivery plans schedules acceptance measures and transition activities for authorised work packages.
• Commercial management: Manage forecasts margins invoicing cost controls and workforce plans to maintain a commercially sustainable account while protecting delivery quality.
• Team leadership: Lead multidisciplinary delivery architecture engineering analysis testing and assurance contributors through clear expectations performance coaching workload management and knowledge sharing.
• Client and stakeholder engagement: Build trusted working relationships communicate clearly influence senior stakeholders manage expectations and provide clear recommendations when priorities or delivery conditions change.
• Risk issue and dependency management: Maintain visibility of delivery risks issues dependencies and constraints ensuring timely mitigation escalation and resolution.
• Continuous improvement: Identify practical improvements to service catalogues templates tools reporting knowledge management and ways of working to improve consistency and efficiency.
• Compliance and ways of working: Ensure delivery is performed within approved governance security contractual workplace and company requirements.

Essential criteria:

• Active Australian Government NV1 security clearance or higher with the ability to work within Defence security compliance and workplace requirements.
• Demonstrated experience leading service delivery or consulting delivery for enterprise or government clients preferably within Defence or another complex regulated environment.
• Proven experience managing outcome-based services including fixed price outsourced or managed service delivery arrangements.
• Strong delivery governance experience including running service or portfolio governance forums and preparing clear executive reporting covering progress risks dependencies capacity financials and forward demand.
• Demonstrated commercial management capability including forecasting margin management invoicing cost control utilisation and workforce planning.
• Experience coordinating multidisciplinary technology teams including project delivery architecture engineering business analysis testing assurance and transition activities.
• Strong project and service delivery discipline with demonstrated experience managing plans schedules scope deliverables risks issues dependencies acceptance criteria and transition activities.
• Proven senior stakeholder management skills including the ability to build trusted client relationships manage expectations influence decisions and escalate issues appropriately.
• Excellent written and verbal communication skills including the ability to produce concise executive papers governance packs recommendations decision materials and presentations.
• Demonstrated leadership capability including workload coordination performance management coaching capability continuity and knowledge sharing across dispersed teams.
• Experience using contemporary delivery and collaboration platforms including SharePoint Office and Microsoft Teams or equivalent tools.
• Relevant tertiary qualification or equivalent substantial experience in technology business project delivery service delivery or service management.

Qualifications :

Qualifications and experience

• Professional services leadership: Extensive experience managing service delivery or consulting delivery for enterprise or government clients.
• Managed service experience: Strong understanding of outcome based fixed price outsourced or service-based delivery models.
• Multidisciplinary delivery: Experience coordinating teams across delivery management architecture engineering testing analysis assurance and transition activities.
• Governance experience: Proven ability to run portfolio or service governance forums prepare executive reporting and manage escalations.
• Commercial acumen: Demonstrated responsibility for forecasting margin management workforce planning and financial reporting.
• Defence readiness: Minimum NV1 clearance and ability to operate in a controlled compliance-oriented environment.
• Communication capability: Expert written and verbal communication skills including concise executive papers decision materials and presentations.
• Formal qualifications: Relevant tertiary qualification or equivalent experience in technology business project delivery or service management. Agile project management or IT service management certifications are desirable.

Additional Information :

• AVEC Anywhere - work from anywhere in the world for 2 weeks/year!
• AVEC Time Out 6x extra leave days a year for resting learning and growing
• Award-winning workplace culture
• Industry leading parental leave policy
• Extremely attractive and competitive bonus scheme
• Annual TALENTFEST conferences
• Equity program (everyone gets a piece of the pie!)
• Global mobility
• Opportunities for development and career progression

Apply now and be part of our journey at AVEC.

Remote Work :

No

Employment Type :

Full-time