Service Configuration & Asset Management Specialist

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Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.

Your New Role and Responsibilities

The Asset & Service Configuration Management Specialist is responsible for ensuring accurate reliable and accessible information about IT assets services and configuration items (CIs) throughout their lifecycle.

This role owns and champions both Configuration Management and Asset Management practices ensuring alignment with ITIL SIAM and organisational governance. You will ensure the integrity of the CMDB and asset repositories drive continual improvement of processes and tooling and provide trusted data to support service delivery assurance and decision making.

Key Responsibilities

• Lead and improve Asset and Configuration Management practices policies processes operating models and roadmaps across the organisation.

• Own the integrity accuracy and completeness of asset data CMDB records CI relationships and service mappings.

• Drive improvements to ServiceNow Asset CMDB Discovery and Service Mapping tools and integrate practices across ITSM functions.

• Plan and manage audits reconciliations compliance activities reporting and change reviews to ensure CMDB quality optimisation and risk management.

• Provide guidance and support to projects technical teams vendors and service providers while mentoring staff and driving asset lifecycle and optimisation outcomes

About You and What Youll Bring

• Experience in Asset and/or Configuration Management with strong ITIL knowledge and ITIL v3 certification minimum (ITIL v4 preferred).

• Methodical and detail-oriented professional with strong accountability independent thinking and a focus on delivering high-quality secure consistent and scalable ICT services.

• Proactive and collaborative with the ability to take end-to-end ownership follow through on commitments and work effectively across teams in high-pressure environments.

• Experience with ServiceNow (Asset Management CMDB Discovery and Service Mapping) asset/configuration audits data reconciliation reporting documentation and strong Excel-based data analysis.

• Strong communication and stakeholder engagement skills with desirable experience in SIAM and Defence DSMS/Tamit/dctrack environments

This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 level security clearance and be willing and able to uplift to an NV-2.

Diverse Team Members Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.
• Recruitment process - virtual / face to face interview & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.