Service Branch Manager

Shape the Future of Smart Buildings with Johnson Controls

At Johnson Controls were creating smarter healthier and more sustainable buildings for the future. As a global leader in building technologies advanced HVAC solutions and smart building systems we partner with customers to improve energy efficiency reduce carbon emissions and maintain mission-critical environments across industries including mining healthcare data centres pharmaceuticals education manufacturing and commercial infrastructure.

With more than 140 years of innovation and industry leadership Johnson Controls combines world-class technology market-leading products and a highly skilled service workforce to help customers solve complex operational challenges and create sustainable outcomes.

About the Opportunity

We are seeking an experienced and commercially minded Service Branch Manager to lead our Service Operations team in Brisbane.

This is an exciting opportunity for a proven Service Manager Operations Manager HVAC leader or high-performing people leader ready to take the next step into a broader leadership role. Backed by a strong national leadership team you will drive branch performance business growth operational excellence and customer success while leading a talented team of technical professionals.

You will play a key role in shaping the future of the branch developing people strengthening customer partnerships and delivering sustainable business outcomes.

What Youll Be Responsible For

Strategic Leadership

• Develop and execute branch strategies that support sustainable growth operational performance and customer satisfaction.

• Align branch objectives with broader business goals and market opportunities.

Financial Performance

• Drive profitability productivity and operational efficiency across the branch.

• Manage budgets forecasts and financial performance to achieve business targets.

Customer Success

• Build and maintain strong relationships with key customers and stakeholders.

• Leverage customer feedback to continuously improve service delivery and customer outcomes.

Operational Excellence

• Lead and embed best-practice business processes to ensure safe efficient and high-quality operations.

• Drive a culture of accountability performance and continuous improvement.

Business Growth

• Lead service and systems sales initiatives to achieve and exceed growth targets.

• Identify opportunities to expand existing customer relationships and develop new business.

Resource & Workforce Planning

• Ensure the branch is appropriately resourced with the people tools and capabilities required to deliver on commitments.

• Support workforce development succession planning and team engagement.

Why Johnson Controls

Across our 15 Australian branches our employees choose Johnson Controls because of our collaborative culture strong technical expertise and commitment to employee growth.

Youll benefit from:

• Leading a high-performing and technically skilled team.

• Access to world-class HVAC BMS and smart building technologies.

• Strong support from national leadership and functional experts.

• Career progression opportunities within a global organisation.

• A culture that values innovation collaboration and continuous learning.

• The opportunity to make a real impact on customers people and business performance.

What Were Looking For

• 8 years experience within HVAC BMS building automation mechanical services facilities management or related building services industries.

• Technical qualifications in HVAC Refrigeration Building Automation Electrical Mechanical or a related discipline.

• Previous experience in Service Management Operations Management Project Delivery or a similar leadership role.

• We also welcome applications from experienced team leaders or supervisors ready to step into a broader management position.

• Proven ability to lead motivate and develop high-performing teams.

• Strong commercial acumen with experience managing contracts financial performance and operational outcomes.

• Excellent stakeholder management communication and relationship-building skills.

• Strong analytical and problem-solving capabilities.

• Advanced proficiency with Microsoft Office applications and project management tools.

Ready for Your Next Leadership Challenge

If youre looking to join a market leader and take ownership of a growing service business while leading a talented team of industry professionals wed love to hear from you.

For a confidential discussion regarding this opportunity please contact Janis Sotelo at or submit your application today!

Our Commitment to Diversity & Inclusion

At Johnson Controls our dedication to Diversity Equity & Inclusion is embedded in our values and culture. We believe diverse perspectives drive innovation strengthen collaboration and help us better serve our customers and communities.

We foster a high-performance environment where every employee feels valued respected and empowered to contribute. Your voice matters your ideas are welcomed and your unique experiences help shape the future of our business our customers and our culture.

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