Service Administrator

We provide the benefits you expect from a leading national company but what makes us different

Rewarding Work Being leaders in our industry we offer a diverse fast-paced work environment.

Our Culture We offer the career opportunities of a large company with the tight knit family feel of a smaller team.

Loyalty We want to see you reach your potential and we would like to help you get there!

About Us:

National Pump & Energy (NPE) are proud to be leaders in the provision of pump power and water treatment solutions. As an industry leader our reputation has been built on products and services delivered by people who are passionate about quality reliability and attentiveness.

About the role:

Were offering an exciting opportunity for a motivated and detail-oriented Service Administrator to become part of our Kalgoorlie team. If youre enthusiastic adaptable and thrive in a dynamic environment this could be the perfect role for this position youll play a key role in supporting branch operations through a variety of administrative tasks. Responsibilities include coordinating fleet maintenance managing documentation for customer repair equipment and overseeing the day-to-day administrative functions of the service department.

Key Responsibilities:

Collaborate with the Workshop Supervisor to support the effective operation of the service department including completing relevant service and administrative tasks as needed

Provide friendly and professional customer assistance as the first point of contact for all service-related enquiries phone calls and general customer service enquiries

Oversee all incoming service requests and customer repair jobs including booking freight and generating reports to ensure efficient progression through the service department

Ensure timely collection and processing of all branch-related documentation such as timesheets Take 5s pre-starts JSAs and job sheets

Timely co-ordination validation and processing of purchase orders supplier invoices

Assist with booking of branch personnel training medical accommodation travel and site access requirements

Manage inventory by allocating stock to workshop jobs maintaining appropriate stock levels and conducting regular stocktakes.

Assist the HSE & HR departments in administrative duties to ensure compliance with relevant legislative obligations

Provide support to the Rental Coordinator based on operational needs including acting as leave coverage when required.

Accurately maintain all service and repair records and other documentation associated with fleet maintenance

Communicate with customers to keep them informed on the status of their repairs including updating relevant customer portals.

Manage and maintain open job cards to ensure up-to-date tracking

Prepare job costing documentation for the Workshop Supervisor including reviewing and correlating external quotes and pricing before submission to customers

Manage & submit Capex paperwork as and when required in line with company policies & procedures.

Process and manage invoicing for all customer repair work including monthly revenue forecasting.

Delivering exceptional customer service to both our internal and external customers

Manage the branch reception area and perform the associated administrative tasks as required

Provide friendly and professional service as the first point of contact for branch visitors phone calls and general enquiries

Maintain branch personnel roster in co-ordination with Workshop supervisor Project Manager and Branch Manager

Skills and Experience:

Essential:

Current Drivers License.

Proactive and forward-thinking mindset

Strong attention to detail

Excellent time management skills with the ability to prioritise tasks effectively while maintaining accuracy

Advanced Microsoft Office Suite skills

Strong verbal and written communication abilities

Capable of working independently demonstrating initiative and adaptability with minimal supervision

Desirable:

Experience in Rental Mining or Construction (or similar) Industries

Certificate III Business Administration (or similar)

Experience in Insphire.

Benefits:

We believe in providing great employee experience. Therefore we invest in perks benefits and experiences to make the employee journey the best it can be. You will be offered the following benefits and more:

Exclusive access to over 3000 fitness and wellbeing discounts including fitness recovery services retailers resources and health insurance.

Flexible Working Arrangements including either rostered day off or working from home options.

Complimentary Employee Assistance Program for staff and immediate family (mental health support financial and dietitian support).

Option to select weekly pay cycle

Novated lease and salary sacrifice options

Still curious about what makes NPE a great place to work Get the inside scoop about #LifeatNPE from our team by checking out employee ratings on SEEK.

For further information on the role contact Applications close soon dont delay apply today!