Service Account Representative

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At Otis its our people that make us different.

Join the Otis family where collaboration innovation and empowerment help each individual and the company reach new heights.

We are currently looking for asales-focusedService Account Representativeto be based in ourPort Melbourne officeinVictoriafocusing on our key accounts.

In this role you would be responsible for selling OTIS lift and escalator range of Maintenance products and services and maintaining good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service business in the respective area.

You are excited about proactively maintaining regular face-to-face contact with Otis Customers and ensuring that all selling activities including prospecting presenting proposing tendering securing and processing meet the OTIS standards and customer requirements.

• Permanent/Full-Time role

• Reports to the Service Sales and Operations Manager

• Achieve Service sales targets in accordance with the individual plan and defined submission activities.

• Provide daily professional value-based account management to key and national accounts within the portfolio and product proposals.

• Proactively maintain regular face-to-face contact with Otis Customers.

• Provide timely accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements.

• Achievesin-warrantyconversion targets and unit growth objectives to expand the portfolio unit count and revenue base.

• Organize prepare and deliver Customer presentations promoting the features and benefits of Otiss products and services resulting in direct sales with new and existing customers.

• Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers vertical transport needs.

• Support the wider business requirements by identifying actively introducing and collaborating for Modernisation sales success within the portfolio.

• Have a minimum of 3-5 years experience in Frontline Sales or Key Account Management.

• Those with experience in the Elevator and Escalator industry will be preferred.

• A current drivers license.

• Have strong business acumen and are results-oriented.

• Able to manage several accounts be customer-focused and anticipate client needs. Works well in a team.

• Has the ability to liaise and influence all levels of stakeholders within the organization and possesses strong relationship-building skills.

• Good knowledge of using technology including mobile applications and computer-based reporting systems (Word Excel Email Internet database management) to analyze data and trends.

• Strong verbal and written communication skills.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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