Senior Workflow Performance Specialist

Build your career and Australias future.

Not manypeople can say they are working on building Australias future. With usyoullbe doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.

A fantastic opportunity has presented itself for a Senior Workflow Performance Specialist

A bit about your role

The Senior Workflow Performance Specialist partners with Field Services stakeholders and operational partners to drive performance outcomes through data-driven insights governance and continuous improvement initiatives. The role monitors and analyses performance trends across customer production and productivity measures translating complex data into clear performance narratives for senior leaders. By fostering collaboration identifying opportunities and risks implementing effective workflow controls and leading improvement initiatives across people processes and systems the role supports operational excellence accountability innovation and a high-performing customer-focused culture.

A bit about you

The ideal candidate brings a strong background in performance management workflow delivery and stakeholder engagement supported by qualifications in technology engineering business systems or equivalent industry experience. They combine expertise in field workforce and workflow management with a proven ability to lead business transformation innovation and systems improvement initiatives in complex environments. With a growth mindset and passion for continuous learning they leverage data technology and industry trends to deliver outcomes and drive operational excellence. The role requires exceptional communication collaboration influencing and problem-solving skills along with the ability to build trusted relationships guide stakeholders prioritise effectively and foster a culture of continuous improvement and high performance.

Life atnbn

To be part ofnbnis to be part of something much more from here. Our pioneering spirit drives usforwardevery day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbnis committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in DiversityPlatinumEmployerand have active employee-led diversity pillars.Click here to see our list of employee benefitsand whywererecognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process pleasedonthesitate to contact us by emailingor calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit ourContact Uspage on our website.

Where to from here

If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a full-time permanent opportunity and applications for this role will close at midnight Thursday 23rd July 2026.

To be eligible for this role you must have full working rights in Australia.