Senior Tenancy Support Officer

Senior Tenancy Support Officer

Dubbo Full Time Aboriginal IdentifiedPosition

We are partnering with MLAHMC Ltd previously operating as Mid Lachlan Aboriginal Housing to find the Dubbo team a Senior Tenancy Support Officer. MLAHMC Ltd is the largest Aboriginal Community Housing Provider in New South Wales.

This is an exciting opportunity for an experienced community-focused person to provide culturally safe professional and coordinated tenancy service delivery across multiple communities.

About the role

You will:

• Coordinate tenancy service delivery across multiple communities
• Oversee tenancy administration processes including agreements sign-ups documentation and tenant records
• Provide leadership-level support for complex or escalated tenant enquiries
• Support tenancy sustainment through proactive communication service coordination and risk escalation
• Monitor rent accounts arrears trends and tenancy compliance matters.
• Provide day-to-day guidance and coordination to tenancy administration staff.
• Work closely with property services while maintaining clear role boundaries andescalation pathways.
• Contribute to culturally safe compliant and responsive service delivery.

About you

You will have:

• Experience in tenancy management housing services or a similar environment.
• Strong knowledge of tenancy compliance risk management and community housingframeworks.
• Ability to exercise independent judgement within delegated authority.
• Strong verbal and written communication skills
• Ability to manage competing priorities in a complex operational environment.
• Confidence supporting staff coordinating workloads and contributing to a positive teamculture.
• Commitment to Aboriginal communities and culturally safe practice.

Essential Requirements

• Aboriginality this is an identified position under Section 14(d) of the Anti-DiscriminationAct 1977 (NSW)
• Current National Criminal History Check and Working with Children Check or willingness to obtain.
• Current drivers licence.
• Ability to work in accordance with MLAHMC policies procedures and delegated authority.

Desirable

• Certificate IV in Social Housing or a related discipline.
• Experience working in an Aboriginal Community Controlled Organisation.
• Experience using tenancy management systems and preparing reports.
• Experience supporting staff development onboarding or capability building.

If you would like to discuss the role further please contact Mahala Warren or email